8×8, a leading provider of global Enterprise Communication solutions, has seen a significant amount of growth over the last year. Towards the end of January 2017, the company announced that it had been awarded three brand-new patents related to its technological innovations – designed to offer seamless enterprise communications on a global level, and improve contact centre UX.
According to 8×8’s chairman and CTO, Bryan Martin, the company is committed to a desire to constantly push the boundaries in innovation, and offer their partners and customers the best solutions for addressing the evolving enterprise communication markets. Thanks to “one of the industries’ leading patent portfolios”, the brand will be working to enhance their UC solutions and contact centre technology with world-class new experiences.
The New Patents
The three patents delivered by the U.S. Patent and Trademark Office were:
- United States Patent 9,473,452, awarded on the 18th of October for the “NAT Traversal VoIP system”. This patent covers an innovation from the company that has been designed to allow for a call control server to use algorithms in selecting from various proxy servers when routing a VoIP session between endpoint options.
- United States Patent 9,479,648, awarded on the 25th of October 2016 as a continuation of an earlier patent given on the 2nd of January 2015. This patent surrounds the “Intelligent Media Relay Selection” created by 8×8. This second patent allows for a call control agent to select the appropriate media relay solutions intelligently located at various geographic locations, then route and maintain a VoIP call through the server.
- United States Patent 9,531,879, awarded on the 27th of December 2016 for the “Networked Contact Centre User Interface Approach”. This was a continuation of a patent awarded in August 2008. This patent surrounds the use of communication systems involving networked interfaces for contact centres, and how data can be presented in a user-friendly manner.
The Growth of 8×8
8×8, Inc. Is recognised as a trusted provider of various reliable and secure cloud communication options for more than 47,000 different businesses operating across one hundred countries within six continents. The innovative solutions developed by 8×8 for cloud computing are intended to completely replace traditional PBX hardware on-premise and software systems with scalable and flexible SaaS alternatives, encompassing various cloud business services, conferencing options, and contact centre opportunities.
The latest delivery by 8×8: Enterprise Communication as a Service, or “ECaaS” was created to bring together contact centre services and real-time communications in a single integrated cloud platform, which delivers continuous communication solutions across mobile and desktop networks. This platform helps companies of all shapes and sizes to make their infrastructure more mobile and modern with various world-class solutions for communication and collaboration.
UC Today Opinion
The one to watch in 2017, 8×8 are increasing their UK marketshare more and more. Their beautifully simple (but feature rich) cloud communications platform continues to prove itself in hyper competitive market.
