The Carglass empire is well known in Europe. Thanks to its focus on quality and efficient repairs, not to mention that catchy jingle, it’s one of the first ports of call when windscreens need a bit of TLC.
With 57 branches throughout the continent, 24/7 customer service and a fleet of mechanics, communication is key to maintaining a high level of quality. With such a reliance on communications, Carglass sought the help of AppSys ICT group to overhaul the telephony systems in every branch.
The solution AppSys proposed to Carglass laid out the advantages and flexibility of 3CX VoIP software, which includes software clients that can be installed on laptops and smartphones.
With Snom as a partner, AppSys was able to provide exactly the hardware that was needed at Carglass, taking advantage of Snom’s portfolio of dependable hardware and software product sets, to provide a good mixture of desk phones and DECT devices. Eric Knops, Sales Engineer at AppSys ICT Group in the Netherlands explains: “We had previously used phones from a certain manufacturer for our installations but the latest firmware versions never contained Dutch language packs. This meant that our customers’ phones were always three to four firmware versions behind when they wanted the interface on their phones in Dutch, because that is how long it took for that manufacturer to provide Dutch language packs.
“That’s why we searched for a better solution and ended up with Snom as their phones do not pose such problems”
Snom places great value on its multilingual interfaces and therefore releases each firmware update in all available languages at the same time, including Dutch as well as a wide variety of other languages from Catalan to Turkish.
As a result, AppSys installed several Snom D785 desk phones, M325 base stations and M25 DECT handsets. AppSys also organised short introduction training sessions on the new system, as a lot of the now available features had not existed in the old telephone system such as call forwarding from a DECT device, group calls and call pick up, to ensure a smooth transition.
The implementation of the new 3CX VoIP telephony system and the Snom desktop and DECT handsets went flawlessly as 3CX and Snom have been working together for many years. In addition, AppSys has developed a preparation procedure that ensures that all details, such as phone number assignments, are laid out clearly before they set to work.
“It is certainly great to see that the attention to detail we pay at Snom creates such good results. Of course we always strive to offer outstanding products that provide solutions for all kinds of environments.
“But at Snom, we also focus a lot on user friendly interfaces with helpful functions that elevate the experience users have and we do so in the local language. This diversification shows how Snom cares about its customers and this is what sets us apart from our competition,” says Stephan Fuchs, Channel Director Benelux for Snom Technologies GmbH.
Thanks to the products and service offered by Snom, when the COVID-19 pandemic hit the continent in the spring of 2020, and working from home became the order of the day, employees could use the 3CX software client on their laptops and be connected immediately.
Cor ter Braake System Engineer at Carglass sums up: “We at Carglass are very satisfied with our new telephony system. The switch to VoIP went smoothly and the effect is more than we hoped for. The new system is very flexible and our phone bills have been dramatically reduced. Even the audio quality is way better, not to speak of the up-to-date firmware with user interfaces in Dutch thanks to the Snom hardware.”
