SurveySparrow is an enterprise survey software that lets you collect customer intelligence information from multiple channels. Apart from CX use cases, you can leverage SurveySparrow for internal applications such as employee assessments and feedback collection. The SurveySparrow app for Microsoft Teams falls into the latter category, allowing you to survey employees directly from the Teams platform.
SurveySparrow was founded in 2017 and has offices in the US and India. In 2019, it raised $1.4 million in funding and has won notable clients like Deloitte, Godrej, Gucci, SAP, FedEx, Siemens, EA, Grant Thornton, and others. SurveySparrow is used by over 50,000 small, mid-sized, and large businesses worldwide.
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SurveySparrow launched its integration for Microsoft Teams in October 2020 to answer organisations’ communication and feedback challenges during WFH. “The integration helps organisations keep the shift to a virtual workspace seamless & to integrate the voice of employees & customers into their processes,” commented Shihab Muhammed, Founder & CEO of SurveySparrow, in the press release. SurveySparrow integrates with various digital channels to drive omnichannel feedback collection and net promoter score (NPS) surveys. You can gain from the platform’s Salesforce, Slack, HubSpot, FreshDesk, Google, and Zendesk integrations right out of the box, with additional APIs for audience settings, surveys, reports, shareability, and automation.
Let us review the SurveySparrow app for Teams in detail.
Inside SurveySparrow for Microsoft Teams
You’ll need an existing SurveySparrow account to start using the Teams integration. Pricing starts at $99 per month for support of up to 10,000 responses every month. Once this is in place, download SurveySparrow from the Teams application store and select the channel where you want to add the SurveySparrow bot. You will then need to return to the primary platform and enable the Teams integration.
Here are the key features to expect with SurveySparrow for Teams:
- Share surveys to Teams – The integration allows you to schedule a Teams survey directly from the SurveySparrow app. Open the Share Page and choose Teams. Type in the appropriate name and select when and where you’d want to share the survey across Teams channels. This will trigger the survey at the scheduled time and update the relevant stakeholders.
- The SurveySparrow bot – When you schedule a survey for Microsoft Teams, users will receive a notification via the SurveySparrow bot. For example, if you have a daily standup meeting survey, the app will trigger a pop-up where users can view and answer questions like “what did you do yesterday?” and “what are your plans today?”
- Survey reports – If you are added as an admin or associated stakeholder on a survey, you can view a full analysis of the responses submitted by Teams users. And you can access these reports from the Teams platform itself – when you are notified about a response by the SurveySparrow bot, click on the embedded Reports button. This displays an analytics dashboard with a breakdown of response patterns and percentages.
- Viewing responses – in addition to the report’s capability, you can also view a full list of responses as submitted by Teams users. Remember that you would have to be assigned response viewing privileges right at the time of survey design.
- Real-time notifications – The integration makes it possible to receive real-time notifications on survey completion without leaving the Teams interface. When designing a survey to be shared via Teams, you can choose the users with whom to share the final responses and reports. These users will be notified when someone submits a survey response via Teams. They can immediately open the notification to review and analyse the results.
Why the SurveySparrow App Makes a Difference
Feedback is now an essential part of experience management, be it internal or customer-facing. The SurveySparrow app for Teams provides a simple, seamless and engaging survey tool that is likely to increase your participation numbers. Surveys are triggered as a scheduled pop-up that employees can peruse and answer in minutes. This gets you more accurate results for analysis, thereby increasing the value generated from every feedback cycle.
What We Think
SurveySparrow has become extremely popular in just four years, and with good reason. It integrates with nearly every major collaboration platform (including Teams) and drives even greater flexibility through APIs and webhooks. You can collect survey responses from any channel you choose – download the Teams app here.
