Ask any popular hotel what its success is based on and the answer will be instant – a stellar guest experience.
It’s because service levels are paramount: whether it’s the booking, the check-in, or the overall quality of the stay itself.
Communication, of course, is a major ingredient.
Guests (and staff alike) crave slick and simple processes that deliver easy efficiency.
For hotel owners, operators, and their IT service partners, getting it all right depends on choosing a solution provider that has the product and the expertise to tick all the boxes.
“From small hotels to large resorts, hospitality businesses need professional service and streamlined hotel operations to deliver a memorable guest experience and foster customer loyalty,” says Arya Zhou, Head of Global Sales at leading global provider of unified communications solutions Yeastar, whose recently-released P-Series Phone System Hotel Management module supports precisely that.
“Enabling small-medium hotels and guests houses in particular to manage their daily operations directly via their phone system can be a cost-effective game-changer.”
Deploying the P-Series enables real-time management of key tasks such as guest check-in, room assignments, wake-up call scheduling, room/guest stay history tracking, check-out, billing, and more – all from engaging and intuitive single-interface management panels via Linkus Desktop and Web Client.
And, crucially, the P-Series integrates frictionlessly and directly with all mainstream Property Management Systems (PMS), including Oracle Hospitality, Opera, Micros-Fidelio, and others. Furthermore, custom integration can be achieved via PMS middleware or via the P-Series open APIs.
It all starts with a website-embedded ‘Click-to-Call’ link for free, one-click room booking calls incorporating a built-in IVR, Ring Group, Queue, and customized greeting for automated call reception. An intuitive, easy-on-the-eye Call Operator Panel lets users know who is calling and how many calls are waiting, and performs hold and call transfer tasks in just a single click.
Post check-in, the Yeastar system enables the creation of customized welcome menus to greet each guest, Do Not Disturb and Wake-up Call scheduling, the adding of free internal and external calling, guest caller name display, room status, housekeeping status, minibar charges, and call accounting.
In addition, continuous 24/7 housekeeping and room service response can be provided via a mobile app, and staff in all departments can remain permanently connected via an intuitive mobile/desktop softphone and Bring Your Own Device (BYOD) mobile extension functionality.
Cleverly, an Unreturned Missed Call Report allows businesses to track, monitor, and analyze their missed inbound calls effectively. It focuses not only on missed calls but also on whether those calls were returned, providing insights into whether the follow-up callback action was taken (marked as “Returned”) or if the call was still unresolved (“Unreturned”). This dual focus helps businesses ensure that no customer interaction is overlooked.
The report includes full call detail records and can be customized with various data filters and exported for further analysis. Additionally, the report can be scheduled for periodic delivery via email in PDF or CSV formats, ensuring easy access and review across devices.
Enhanced automatic provisioning enables the easy creation of random user passwords; setting-up of wallpapers, screensavers, and ringtones; and the fast and simple setting-up of VLAN.
“The P-Series is the complete hospitality solution that drives value,” says Zhou.
“With the addition of the Hotel Management module, along with seamless PMS integration and hotel phone auto-provisioning, it is now fully adaptable to hotels of all sizes and various needs.
“Staff love it, but guests feel the huge benefits too. It is all about delivering that all-important high-quality user experience on both sides. When that magic happens, you can be sure that everyone feels good.”
To learn more about Yeastar can help your and your hotel sector customers’ businesses communicate smarter and better, click here.
