RingCentral has partnered with PCI Pal to bring compliance and strengthen payment security via its platform.
“Our integrated partnership with PCI Pal enables organizations to enhance their customer engagement strategies whilst also securing payment processing activities,”
Jim Dvorkin, Senior Vice President of Customer Experience Products at RingCentral, said.
The integration enables organizations utilizing RingCentral’s cloud-based contact center solution, RingCX, and RingEX to seamlessly access PCI Pal’s cloud-native secure payment technologies.
PCI Pal’s Security and Compliance Powers
Specifically designed for contact centers, PCI Pal is a secure payment solution that allows businesses to accept payments from customers over the phone, online, or in person.
The partnership with RingCentral aims to extend its offering to businesses using RingCentral by integrating it into the platform.
“We are thrilled to partner with RingCentral, a global leader in cloud communications, to bring secure and compliant payment capabilities to the RingCentral community,”
James Barham, CEO at PCI Pal, said.
“With a number of shared customers already, we’re excited by what the future will bring as PCI Pal’s secure payments platform is now available to RingCentral customers across the globe.”
Key enhancements of the PCI Pal and RingCentral integration include:
Embedded integration: PCI Pal’s solution suite is now available, integrated seamlessly into RingCentral’s RingEX and RingCX solutions, with RingCentral’s global salesforce enabled to support customers interested in the value PCI Pal brings.
Security: Businesses can process payments securely across RingCentral’s ecosystem, ensuring that no sensitive cardholder data enters the environment.
Compliance Assurance: The integration is fully compliant with PCI DSS, helping organizations mitigate risks associated with handling payment information.
Customer Experience: Keeping the customer and team member in uninterrupted communication during the payment journey, without exposing sensitive data, ensures a superior customer experience.
Cloud-Native Flexibility: Scalable and accessible from anywhere, the integrated partnership supports businesses in optimizing their remote and hybrid customer engagement strategies.
The PCI Pal and RingCentral integration is now available.
RingCentral’s Contact Center Capabilities
RingCentral has recently introduced a raft of new capabilities to its contact center offerings.
Last month, the UC company released its new RingCentral AI Receptionist. Although in limited release and currently only aimed at SMBs, this new Agentic AI solution can automatically pick up and address customer voice calls.
