Voice enablement solutions provider SIPPIO has announced a new integration with Cisco Webex, as the company aims to expand its support beyond Microsoft Teams and Zoom.
The integration will allow IT teams to extend calling, messaging, and customer engagement capabilities into Webex without deploying additional infrastructure.
The move is designed to support organisations looking to standardise or simplify voice services across multiple collaboration platforms.
“This is another landmark moment for SIPPIO and our partners,” said Adam Cole, CEO of SIPPIO. “Webex is a venerable platform, and this integration underscores SIPPIO’s commitment to making communications fast to start, easy to manage, and reliable forever.
We believe in empowering businesses with solutions that adapt to their evolving needs, and this partnership with Cisco is a testament to that vision.”
Streamlined Voice Management for IT Teams
With SIPPIO’s platform now integrated into Webex, IT administrators can manage communication workflows more consistently while accommodating user preferences for different tools.
Additional details will be shared at SIPPIO’s annual virtual conference, Fleet Week, where SIPPIO Channel Chief Steve Forcum and Cisco’s Jason Randazzo will discuss how the integration fits into broader enterprise communication strategies.
Key considerations for IT teams include:
- Cross-Platform Consistency: Enables voice and messaging across Teams, Zoom, and Webex through a single solution.
- Simplified Provisioning: Offers centralised management of services without requiring separate integrations or carrier agreements.
- Adaptability: Supports a variety of deployment models to fit organizational policies and existing technology stacks.
Five Reasons Why This Matters
The integration could be important for IT leaders because it directly addresses several longstanding challenges around platform fragmentation, operational complexity, and scalability in enterprise environments. Here’s why it matters:
It Can Simplify Multi-Platform Environments
Many enterprises use more than one collaboration platform—Microsoft Teams for internal collaboration, Zoom for webinars, Webex for legacy users or specific departments. SIPPIO’s integration with Webex, in addition to Teams and Zoom, provides a single voice enablement layer across all three. For UC leaders, this reduces the need to manage siloed telephony solutions for each platform.
Centralised Management and Governance
Provisioning, managing, and monitoring voice services can be done from a central interface, regardless of the underlying collaboration tool. This enhances visibility, supports governance policies, and reduces administrative overhead – particularly critical in large or highly regulated organizations.
Future-Proofing UC Strategy
Unified communication leaders are increasingly tasked with making long-term, flexible technology choices that accommodate changing workforce needs. This integration allows organisations to support multiple platforms today while maintaining the agility to shift or scale in the future without rearchitecting their voice infrastructure.
It Accelerates Time-to-Value
Instead of complex, time-consuming PSTN integrations or carrier negotiations for each platform, SIPPIO offers pre-integrated, cloud-native voice services. This speeds up deployment and allows UC teams to focus on optimisation, not setup.
It Can Improve User Experience Without Compromising Control
The ability to offer users calling and messaging within their preferred collaboration tool while keeping control over infrastructure and policy enforcement strikes a balance between user autonomy and IT oversight, which is often a pain point in distributed teams.
Embracing Communication Neutrality for Greater Flexibility
As work becomes increasingly distributed, and platform preferences vary across departments or geographies, the ability to maintain a consistent voice experience without locking into a monolithic system is becoming a core operational requirement.
This shift also represents a move toward what some in the industry are calling “communication neutrality”, the idea that IT teams should be able to deliver core services like calling and messaging without dictating how employees collaborate.
In summary, this integration could give UC leaders greater flexibility, efficiency, and control over enterprise voice and messaging – all core components of a resilient, scalable unified communications strategy.
