CSG has announced a new phase in its long-standing relationship with AWS, designed to bring faster, more cost-effective cloud transformation to enterprise customers in telecoms and financial services.
The initiative’s cornerstone is the availability of CSG’s Converged Mediation solution in the AWS Marketplace, which promises up to 60 percent savings on total cost of ownership.
Michael Singer, Director of North America Telecommunications at AWS, commented:
AWS, along with CSG, is committed to helping our CSP customers advance in their digital transformation journey. This collaboration underscores our shared vision to help global enterprises modernise with a cloud-native approach, improve business outcomes with GenAI and deliver enhanced customer experiences.”
It’s a strategic play that combines CSG’s deep sector experience with the scale and reach of AWS’s global infrastructure. Together, they’ll invest in joint go-to-market efforts, technical enablement, and platform development, giving IT teams not only the tools but also the support needed to deploy and scale cloud-native capabilities.
That includes access to AI, Agentic AI, and GenAI solutions baked into the platform, which offers customers a foundation for automating core processes, enhancing analytics, and delivering better digital experiences quickly.
“As industries double down on cloud transformation, they need scalable, cost-efficient platforms that can evolve with them,” added Mayoor Mahendra, Vice President, Network Solutions at CSG. “Our extended collaboration with AWS amplifies the value of CSG’s Converged Mediation solution by pairing it with AWS’s global infrastructure. Together, we’re helping telco and banking and financial services leaders modernise faster, reduce costs and innovate with confidence.”
Why This Matters for IT Leaders Making Cloud Decisions
For CIOs, CTOs, and transformation heads, this is a prominent signal of how the cloud is maturing. Transformation is no longer about migrating everything wholesale but about modernising the right layers of infrastructure in a way that’s fast, cost-effective, and aligned with growth.
CSG’s mediation platform helps organisations move away from rigid legacy systems by enabling real-time, scalable data processing and integration. For telecom providers, that means monetising new services, like 5G and edge offerings, without the overhead. In financial services, it could simplify compliance and speed up transactions, all within AWS’s secure, governed environment.
The fact that it’s now in the AWS Marketplace is also critical. For procurement teams and IT architects alike, this speeds deployment, reduces vendor complexity, and aligns with how organisations increasingly prefer to source critical infrastructure via curated, cloud-first ecosystems.
Then there’s the AI angle. Rather than layering Gen AI on top of creaky infrastructure, CSG and AWS are embedding it into the platform stack, giving IT leaders a cleaner path to experimentation and scale without ripping up their existing systems.
More broadly, this partnership shows how co-engineered cloud solutions are starting to take priority over bespoke, build-it-yourself deployments. It’s about offering real outcomes like cost savings, agility, and innovation, not just the promise of transformation. For organisational IT leaders navigating complex tech stacks and tighter budgets, clarity and focus are exactly what they need.
NICE Partners with AWS to Bring CCaaS to Enterprises’ Digital Front Door
Last month, NICE and AWS partnered to bring CCaaS capabilities closer to enterprises.
NICE’s CXone Mpower platform is now available directly through AWS Marketplace as part of the collaboration.
This agreement combines CXone Mpower’s AI-driven customer experience capabilities with AWS’s AI and machine learning tools, including Amazon Bedrock and Amazon Q Business, to tackle a common enterprise challenge: fragmented service operations. By simplifying access to the platform, the agreement is designed to bring NICE’s CXone Mpower to a broader range of organisations, fast-tracking adoption without the usual procurement hurdles.
Beyond easier purchasing and deployment, especially for customers looking to use their existing AWS credits, the move also lays the groundwork for deeper technical integration and more consistent performance across cloud environments.
