UniVoIP has secured Microsoft’s Calling for Microsoft Teams Advanced Specialization, recognizing its deep expertise in deploying Microsoft 365 Phone System and delivering enterprise-grade voice solutions natively within Teams, as well as the power of Teams Calling for modern businesses.
Microsoft reserves this specialization for partners that can demonstrate repeatable success in real-world implementations, along with robust technical proficiency. For CIOs, tech leaders, and buyers, it effectively acts as a quality filter in a crowded marketplace of providers all promising “seamless” Teams integration.
At its core, the specialization confirms that a partner can leverage Teams and transform it into a reliable and scalable replacement for traditional telephony.
The Microsoft Telephony Gap: A Stubborn Legacy
Despite the surge in Teams adoption, only a fraction of organizations have consolidated their calling onto the platform. Many organizations still operate fragmented estates, comprising Teams for meetings and messaging, legacy PBXs for voice, and point solutions for conferencing and contact centers. Each has its own vendor, contract, support model, and risk profile.
The consequences are familiar. Operationally, IT teams juggle multiple platforms and overlapping capabilities. Workers frequently switch between apps to complete basic tasks. From a security perspective, every additional system widens the attack surface. Financially, organizations pay to maintain on-premises hardware and carrier contracts that no longer align with their broader cloud strategy.
This is the telephony gap, the distance between a modern collaboration environment and an often-archaic voice infrastructure.
What UniVoIP Brings to the Teams Calling Equation
UniVoIP’s specialization is designed to reassure buyers that a move to Teams-native calling can be both technically robust and commercially sensible.
Matt Ladewig, Chief Technology Officer at UniVoIP, commented:
“Achieving this specialization underscores our commitment to helping organizations maximize their Microsoft Teams investment. Our purpose-built Cloud Voice solution for Teams delivers a native calling experience, rapid onboarding, and enterprise-grade security—all backed by 24/7 US-based support.”
The emphasis on “native” matters. With UniVoIP’s approach, calls are made and received directly within Teams without the need for bolt-on softphones, extra plugins, or separate interfaces. For IT, that reduces integration overhead and simplifies support. It means a single environment for chat, meetings, and calls, which typically translates into higher adoption and fewer training demands.
Speed of deployment is another lever. Automated onboarding can provision users in minutes rather than weeks, making it attractive for organizations that manage frequent hiring or multi-country rollouts. Under the hood, UniVoIP’s geo-redundant, resilient architecture is built to meet expectations for uptime and compliance, particularly in regulated sectors such as healthcare, financial services, and legal.
On the commercial side, the company emphasizes transparent models, including no hidden fees, free number porting, and a 30-day trial period. For CFOs focused on predictability and procurement teams wary of lock-in, that is not incidental.
What Changes in Practice for Tech Buyers
Consider a mid-sized professional services firm with 500 employees across several offices. Today, its IT team runs Teams for collaboration, while also maintaining a legacy PBX in multiple countries, as well as a separate solution for conferencing dial-ins. Each system carries its own contract, maintenance schedule, and incident profile.
Moving to Teams calling with a specialized partner like UniVoIP allows that firm to decommission aging PBX hardware, consolidate carrier relationships, and manage voice as a cloud service rather than a physical asset. IT staff can redirect time from “telephone plumbing” to higher-value projects. Finance gains a more predictable, consumption-based cost structure. Employees simply open Teams for everything, whether chat, meetings, or calls.
For a high-growth technology company onboarding dozens of employees each month, the calculus is different but related. Traditional telephony provisioning, such as ordering lines, scheduling installations, and configuring handsets, becomes a bottleneck. With automated Teams voice activation, new hires receive their numbers and calling capabilities as part of the standard Microsoft 365 onboarding process. Friction disappears from both IT workflows and employee experience.
A Thought to Leave On
It is tempting to treat telephony as “good enough”, the unglamorous system that works in the background. Yet every additional platform you maintain, every manual provisioning workflow you tolerate, and every context switch you impose on employees carries a cost.
The question is whether your current mix of PBX, carriers, and collaboration tools still makes strategic sense when weighed against your cloud, security, and employee experience ambitions.
In a world obsessed with digital transformation, voice is often the last analog holdout. Closing your telephony gap is less about cheaper calls and more about building a communications fabric that finally matches the way your people and your customers already work.
