Sean Nolan

B2B tech journalist & marketer, with experience covering public and private sector innovation.

Latest Stories from Sean Nolan

Cisco vs Juniper connectivity comparison and ServiceNow vs Atlassian AI-enabled ITSM comparison among biggest service workflow platforms and UC network performance vendors.

Service Management & Connectivity

Head-to-Head: The Top Vendors Leading The Service Management & Connectivity Market

ITSM vs observability tools and enterprise UC connectivity platforms improving call quality and employee experience

Service Management & Connectivity

Evaluating ITSM vs Observability Tools for UC: Which One Is Right For You?

Service management use cases and connectivity platform examples improving UC performance by industry

Service Management & Connectivity

The 5 Verticals Where Service Management & Connectivity Are Having A Big Impact

Top ITSM vendors and service management ITSM platforms featured in a connectivity tool market map with unified observability vendors for enterprise UC.

Service Management & Connectivity

The Service Management & Connectivity Market Map: 12 Vendors You Should Know

Diagram showing how service management productivity and connectivity tools benefits improve UC performance and productivity and support digital employee experience optimization.

Service Management & Connectivity

How Service Management & Connectivity Tools Actually Improve Productivity

Service management events 2026 and ITSM conferences 2026 showcasing enterprise connectivity events, infrastructure conferences 2026, and UC networking events 2026.

Service Management & Connectivity

The Top Service Management & Connectivity Events to Attend in 2026

A smiling female IT professional stands confidently with arms crossed, surrounded by icons labeled Observability, Cloud, Connectivity, and ITSM, representing ITSM trends, connectivity trends, and UC reliability innovation for better UC call quality tech and AI enabled ITSM trends.

Service Management & Connectivity

IT Service Management & Workplace Connectivity Trends to Watch in 2026

An IT buyer stands in front of a bookshelf of service management & connectivity reports.

Service Management & Connectivity

The Need-to-Read Industry Reports on Service Management & Connectivity

Diagram showing service management, IT service management, and connectivity as the foundation holding up the enterprise unified communications stack.

Service Management & Connectivity

How to Keep UC Reliable: A Buyer’s Guide to Service Management and Connectivity 

Analyst Tim Banting highlights workflow automation as a crucial feature to consider for UC buyers.

Productivity & Automation

From Collaboration to Execution: UC Platforms Enter the Workflow Automation Era

A symbolic representation of the 5 hidden security features that are helping enterprises to protect their UC platforms.

Security, Compliance & Risk

Getting More from Your UC Security Tools: 5 Features You’re Probably Not Using

UC compliance data turning archives into conduct risk, CX and training insights

Security, Compliance & Risk

From Archiving to Insight: How UC Compliance Data Creates Business Value

A practical guide on how to find UC compliance and archiving partner

Security, Compliance & Risk

How to Choose a UC Compliance Partner (and Avoid Regrets)

Interest in unified communications is rising

Service Management & Connectivity

Is Interest in UC Truly Rising? An Expert’s Perspective

The 4 pillars of securing unified communications software across the enterprise.

Security, Compliance & Risk

UC Security Tool Showdown: What Buyers Should Really Compare

A collection of UC-related documents are ready for compliance checks and regulations.

Security, Compliance & Risk

Unified Communications Compliance 101: Are Your Chats Really Governed?

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