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Genesys

Genesys Outlines Hyper-Personalised Experiences to Shape Future of Customer Service

October 18, 2019
Maya Middlemiss Maya Middlemiss

Who’s Leading Gartner’s CCaaS Magic Quadrant 2019?

October 17, 2019
Avatar Rebekah Carter

Genesys PureCloud Review: Sleek UI

October 11, 2019
Anwesha Roy Anwesha Roy

Lowell Future-Proofs Communications with Genesys

September 27, 2019
Avatar Rebekah Carter

Genesys Cloud Achieves Record Sales

September 23, 2019
Avatar Rebekah Carter

Genesys Names Foehn ‘EMEA Cloud Partner of the Year’

September 17, 2019
Avatar Rebekah Carter

Unethical AI? 80% of Employers Not Worried

September 16, 2019
Avatar Rebekah Carter

AI in the Contact Centre – Round Table Discussion

September 13, 2019
Avatar Rob Scott

Genesys Cloud Contact Centre Review: AI-Powered CX

September 6, 2019
Avatar Rebekah Carter

Genesys Calls All CX Professionals to Amsterdam

August 16, 2019
Avatar Rebekah Carter

What Will Omnichannel Look Like in Ten Years?

August 12, 2019
Moshe Beauford Moshe Beauford

UK Employees will Embrace AI if they get Better Training

August 2, 2019
Avatar Rob Scott

Genesys Strives to Make Agents Into Superheroes

July 18, 2019
Avatar Rob Scott

Genesys Takes New Strides in Customer Experience

June 25, 2019
Avatar Rebekah Carter

Genesys Snags Industry Veteran Tony Bates as CEO

May 8, 2019
Avatar Rebekah Carter

Out Loud: Genesys to Utilise Google AI Across Its Platforms

April 29, 2019
Avatar Patrick Watson

How AI is Transforming Agent Performance

April 24, 2019
Guest Blogger Guest Blogger

Genesys Celebrates Amazing Growth in Cloud

February 14, 2019
Avatar Rebekah Carter

Genesys to Drive Artificial Intelligence R&D

December 5, 2018
Avatar Stephen Dykes

Genesys: Consumers May Have a Soft Spot for Bots According

November 12, 2018
Avatar Rebekah Carter
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Latest comments

Who’s Leading Gartner’s CCaaS Magic Quadrant 2019?

Why was Cisco dropped from the report? A quote from the official report: Cisco (BroadSoft) — According to Gartner’s internally developed estimations, Cisco (BroadSoft) did not…

07:59, 19 Oct 2019