CentrePal has announced it has achieved ISO 27001:2022 certification, further securing its contact center solution with Teams.
“Security has always been at the core of our product development,”
Sajeewa Nissanka, Head of Product at CentrePal, said.
The certification demonstrates that CentrePal’s solutions have passed a certain threshold of data security and privacy.
CentrePal and ISO
ISO/IEC 27001:2022 is an internationally recognized standard for Information Security Management Systems (ISMS), providing a systematic framework to manage and protect sensitive data through policies, risk assessments, and controls.
It specifies requirements for establishing, implementing, maintaining, and continually improving an ISMS, ensuring confidentiality, integrity, and availability of information.
The standard emphasizes risk management, legal compliance, and continuous improvement, helping organizations mitigate cyber threats, reduce breaches, and enhance operational resilience.
ISO 27001:2022 certification, therefore, validates that CentrePal has implemented comprehensive information security controls and risk management processes.
This process was undertaken to demonstrate the level of protection customer data receives using its solution via the delivery of its cloud-native contact center solution.
“This certification provides our customers with additional assurance that their data is protected by internationally recognized security practices,” Nissanka said.
The new certification opens CentrePal’s CCaaS solutions for Teams as an option for organizations operating in more regulated industries or those handling sensitive customer information.
As a Microsoft IP Co-sell partner, CentrePal delivers enterprise-grade customer engagement capabilities natively within Teams, enabling organisations to unify voice, chat, email, SMS, and AI self-service channels.
Equally, the certification complements CentrePal’s existing credentials as a Microsoft 365 Certified Solution and Microsoft Teams Certified Contact Center Solution.
CentrePal’s Contact Center Solutions
CentrePal is a major player for Microsoft Teams Contact Center Solutions.
Last year, the company was featured in our Microsoft Teams Contact Center Solutions Marketplace which was compiled based on Microsoft’s certified solutions page.
This was, in part, due to its pioneering nature, launching what it stated was the “world-first” native Microsoft Teams contact center solution.
