Oslo-based video company Neat has announced it will release its new support and management services offering Neat Pulse this spring.
The Neat Pulse package includes priority technical support, extended warranty, cloud device management and monitoring. According to the firm, Neat Pulse will make it easy to ‘configure, maintain and update Neat devices’.
The offering is to be sold exclusively via Neat global channel partners.
Neat Pulse will work with Microsoft Teams Admin Center (TAC) and Zoom Device Management (ZDM) by adding Neat hardware-specific management capabilities and control of devices beyond meeting room software.
Simen Teigre, CEO of Neat, stated: “As businesses deploy more video technology to support their hybrid and dispersed teams, ongoing management can be time-consuming and challenging.
“Neat Pulse works as a complement to Microsoft TAC and ZDM to give our customers the advanced resources they need to easily and efficiently take control of their device deployments.”
The video firm believes that as video collaboration technology spreads across different workspaces and geographies, organisations will need advanced capabilities to reliably and efficiently deploy and manage these devices.
Neat Pulse Details and Release
One of the intentions of the new offering is so that organisations can get the most out of their investment by accessing technical support from Neat experts to help resolve issues faster and make meetings more productive. Neat Pulse aims for reliability by getting meetings up and keeping them running. To back this up, the Neat Pulse support and management services also include an extended warranty.
Neat Pulse aims to deploy video quickly, efficiently and effectively while using adaptive status, location, and device type filters to find devices of interest and deliver relevant updates and reboots. The services also monitor room occupancy, and air quality with real-time device status reports to ensure devices for global hybrid teams continue to thrive.
A company statement said: “Neat Pulse will begin customer field trials now, with general availability in spring 2023. It will be sold exclusively through Neat global channel partners.”
The firm’s website confirmed the offering will arrive in spring with a button for interested parties to register and ‘get notified’.
Recent Developments at Neat
In a role created for him, the video firm hopes Meister will bring his growth-enabling expertise to assist in Neat’s mission to provide video devices that support hybrid work.
He commented: “Neat has experienced tremendous growth to date and has built a solid foundation through industry partnerships with Zoom and Microsoft, an innovative portfolio of devices and accomplished global sales, channel, marketing and operations organisations.
He added: “I am excited to bring my expertise to the Neat team to build upon the company’s success and drive greater momentum and growth for the future.”
In November, the video company launched Neat Center to enhance viewing and audio for remote meeting participants.
Neat Center works with various Neat video devices to capture meeting participants in the room, whether sitting, facing colleagues, or in front of the room.
