Native SMS Texting for Microsoft Teams Direct Routing
Global leader in delivering cloud-based unified communications and collaboration tools, CallTower, just introduced an exciting new service. CT Text empowers today’s users to communicate, share ideas, and drive results at a massive scale. CT Text easily supports SMS texting for CallTower’s Microsoft Teams routing solution.
CT Text helps to boost the impact and reach of SMS text users within the Microsoft Teams landscape. The system uses the same business number required for voice calls. At the same time, CallTower’s Direct Routing solution with CT Text allows for easier contact and conversation searching in the Teams client – boosting communications. The solution enables users to text straight from their number or a group number.
More professionals today are conducting business on their personal devices, according to CRO of CallTower, William Rubio. CT Text for Microsoft Teams available through Direct Routing enables users within Teams to access convenient SMS functionality. This reduces the need to send texts to contacts from third-party applications or cell phones. The result is an improved communication experience with all internal employees, customers, and partners.
CallTower delivers Teams Direct Routing with custom feature sets, and native integrations while leveraging cloud contact centre services. CallTower connect provisioning works alongside other tools in the Microsoft Teams solution. This all-in-one environment means that today’s businesses can combine Microsoft Teams with the rest of their communication stack for better, more meaningful connections.
CallTower is one of the world’s market leaders in direct routing technology for Microsoft Teams. The upgraded solution with CT Text offers a native, integrated Office 365 experience with a comprehensive global calling plan, empowered by US-based services teams. The new service provides companies with a highly personalized implementation, along with training, and support for faster adoption.
CallTower’s management and monitoring services add an extra level to the quality of the experience that today’s teams can unleash. As a Microsoft Gold Partner, CallTower is a reliable choice for any Microsoft user. The company also recently launched a new pricing model for Microsoft Teams Direct Routing too.