Enterprises need comprehensive, optimised experiences for the delivery of business-critical communications in Teams
Many organizations that utilize Microsoft Teams struggle to realize the full benefits of the technology and available features due to complex multi-vendor environments that create silos within the solution. Having multiple service providers for different elements of the communication platform can hamper support and make it difficult to pinpoint the root causes of issues. These challenges can be addressed by choosing a provider that offers a comprehensive portfolio of technology, support and services around Microsoft Teams to enable a more simple and transparent solution to the enterprise.
Shams Khan, the Principal Solutions Consultant at SCB Global, emphasises the advantages of the company’s full house approach to Microsoft Teams, which is designed to wrap customers’ Teams deployments from end-to-end. “The motivation here is to try and support customers to get a better experience overall by having a single point of contact with a single vendor,” he said. “If you’re using Microsoft Teams, where you have an underlay, the bedrock of that platform is your internet environment or your local network. If that is causing any issues such as blockages or tethering, these will have a significant impact on your application experience.”
SCB Global wants to take its full house approach to enable a comprehensive, optimized experience for the delivery of business-critical communication applications in Teams. “In situations where we can’t be the underlay connectivity partner to customers, we’ll provide an overlay to ensure you get a similar environment when you’re working remotely by providing our OPTO4edge solution,” Khan explained. “The full house approach starts from the oxygen that powers the applications and then we go up the tiers, ensuring we complete the entire cycle. Within that you also have project management implementation and post-sales support – when you have multiple vendors attached to these elements, the solution becomes piecemeal and problems arise.”
“For us, the ultimate goal is to provide that crystal-clear quality, greater coverage, reach and simplicity as part of a ‘single hand to shake’ experience,” added Khan. “Many will say they have Teams capabilities, but it’s important to have a trusted partner with extensive proven experience, backed with historical pedigree who can take you on that journey to help you build your UCaaS strategy.”
“We will empower you to have a smooth implementation experience and the flexibility to achieve the outcome that is the best fit for your digital transformation”
Khan warns that many providers now claim they can supercharge Teams and a blizzard of buzzwords are being deployed, creating noise and confusion in the market. “What does it really mean to the end customer?” he asked. “Do the buzzwords mean anything? We don’t think it’s the right approach if you leave the customer to figure out what licence they require, how to implement direct routing, if they have enough power shell scripting knowledge or if they need to buy additional seats in the background.”
“Instead, we want to treat customers according to their specific pain points and come in as a single vendor to support them across knowledge transfer, licensing, delivery and support,” Khan said. “Prior to delivery, we have all the key metrics, steps and stakeholders identified. This means we help clients to migrate or adopt in a controlled manner according to their unique enterprise needs and after deployment, we can focus on providing them with an unparalleled experience. We won’t treat customers as a number.”