New functionality allows help desk teams to detect, investigate and remediate problems
Vyopta has added new features to its flagship Collaboration Performance Management (CPM) suite to assist MSP help desks.
The new features are designed to provide a simpler user interface to allow IT and MSP help desk teams to quickly detect and troubleshoot issues.
With the new functionality, customers will be able to view a recent history of searches they have performed within their CPM Monitoring and Analytics datasets (even if they haven’t been saved), bookmark and title used searches, and access a library of their saved searches.
Craig Miller, Vyopta’s UX Product Manager, stated:
“This is part of our commitment to continually improve IT and MSP users’ capabilities to deliver the best digital experience consistently to users of UC and collaboration technology”
“Both the saved search and search history functions were designed to help companies resolve support tickets much faster and to standardise best practices across team members.”
The vendor has also added the ability to clone and reuse panels to increase productivity across management, maintenance, and support. For example, UC and Vyopta administrators can now move any panel and relocate it to one of their other existing dashboards. And, they can select any of their users’ panels and copy it for use by another user in their dashboard.
Other recent updates include support of more advanced filtering in CPM Monitoring and Analytics, allowing customers to use logical operators in the filters they create, providing the option to use multiple filter groups in a single pane of results.
“Our enterprise customers and MSPs who work with large data volumes and multiple organisations will be much more productive immediately,” added Alfredo Ramirez, CEO and co-founder of Vyopta.
“We pay close attention to customer feedback to ensure that Vyopta is best-in-class in helping to simplify their jobs and reach their goals.”
The vendor recently revealed that it had doubled its UCaaS users to 40 million in the last year. CPM evolved to support more major vendors during the period, including Zoom, Cisco, Microsoft, and Google Meet.