Vyopta has introduced an AI-assisted technical support system to give its customers real-time support by answering queries and solving issues.
Describing itself as a global leader in digital collaboration and experience optimisation, Vyopta’s latest artificial intelligence solution offers ‘context-aware’ assistance and utilises the Vyopta Community and Vyopta customer knowledge base.
The result is a platform that is always available to serve customers while it improves the time-to-value ratio and increases organisations’ return on investment.
Alfredo Ramirez, CEO of Vyopta, spoke about the benefits customers have already gained through implementing Aviator: “Early feedback from Vyopta customers who initially used Aviator has been overwhelmingly positive.
AI initiatives like Aviator not only enhance customer experience and autonomy but also allow Vyopta Customer Services to deliver greater value when leveraging Vyopta for new projects.”
Integrated within the Vyopta platform, Aviator raises user experiences across the customer journey, including support for onboarding and changes to the collaboration setup to get the most out of Vyopta’s products.
Prior to its release to customers, Vyopta tested and enhanced Aviator internally with the primary aim of strengthening and scaling its customer service capabilities.
Through automated content updates and adding Vyopta’s knowledge base, troubleshooting guides, and product information to the generative AI large language model, Vyopta believes that Aviator represents a significant improvement to its support services.
Aviator is available to assist Vyopta’s customers with troubleshooting and configurations by formulating instant solutions, which will effectively nullify wait times for support.
Vyopta also anticipates that customers will particularly like Aviator’s ability to provide insights into its data analytics, which can be taken advantage of by users with a limited understanding of the technology.
For users unsure of particular data terminology, Aviator can be used as a smart glossary, offering quick definitions to help those seeking to grow their proficiency with data insights.
In June last year, Vyopta partnered with Poly to create a new workplace insights solution.
Vyopta’s Spaces Insights platform was connected to the Poly Lens API to gain insights related to office space and technology.
These insights can then be used by businesses to inform their decisions as to how best to optimise their physical workplaces and real estate.
Aviator Use Cases
Aviator can be applied to a variety of use cases, such as simplifying the onboarding process for new Vyopta customers and expanding support for businesses, adding new infrastructure and devices.
The AI solution provides expert advice to ensure users are gaining the maximum value from Vyopta’s technologies, which Vyopta says will be useful for both new and experienced users.
Finally, Aviator helps organisations to seamlessly integrate new products and enables rapid migrations between UCaaS platforms, which has become an increasingly popular option.
In December 2023, Vyopta integrated Zoom QSS to enable advanced, real-time monitoring and analytics for Zoom Phone.
Last month, UC Today’s Tom Wright spoke to Jonathan Sass, Vice President, Product and Marketing at Vyopta, to talk about the state of call quality in hybrid work environments, the company’s product roadmap, and predictions for the year ahead.
