Leading provider of Unified Communications analytics and monitoring, Vyopta, recently increased support for the Zoom portfolio. Optimization is available for Zoom Webinars, and Rooms, as well as Meetings. Now IT professionals and UC experts will have more tools to improve and optimize the user experience for Zoom deployments, including Zoom Rooms, Webinars, and Meetings.
For more than 3 years now, Vyopta has provided analytics and monitoring for Zoom Meetings, with in-depth quality metrics, alerts, and historical analytics. IT and UC professionals use the system to proactively improve and monitor the experience for Zoom Meetings. What’s more, through custom reporting and dashboards, IT teams can set up actionable reports to ensure better Zoom platform adoption, and higher service levels.
Optimising Zoom Rooms and Webinars
As demand for Zoom experiences continues to grow, Vyopta is expanding its portfolio. To support essential and non-essential employees in the office, Vyopta introduced support for Zoom Rooms. IT teams now have the task of monitoring and assessing the quality of the conference room experience. With Vyopta, companies will be able to monitor the status of all Zoom Rooms and proactively identify and resolve issues.
UC professionals will also be able to use Vyopta to monitor all video-enabled rooms, whether Zoom empowers them, or feature endpoints from Cisco, Poly, Microsoft, or Lifesize.
Demand for Zoom webinars is also increasing, particularly for one-to-many communications like all-hands meetings and customer presentations. With Vyopta, IT teams can monitor webinars along with traditional Zoom Meetings to analyse performance. Healthcare, insurance, and financial services company around the world are already relying on Vyopta for optimisation of their Zoom solutions.
Enhancing the Modern Video Meeting
The new features are now available to add to Vyopta’s existing support for Zoom. The solution includes:
- Configurable alerts: Useful notifications that integrate with IT support systems like ServiceNow to improve help desk productivity, and promote proactive issue resolution
- Customizable dashboards: Users can create dynamic dashboards that showcase Zoom performance issues and make it easy to find the solution to potential problems
- User tagging: Tags support more actionable reporting on crucial Zoom metrics for the IT and UC teams. You can tag by department, location, building, user-type and more
- Single pane of glass simplicity: Companies access an all-in-one environment to optimize their Zoom interactions, and other major UC vendor solutions. You can manage Zoom technology alongside systems from Pexip, BlueJeans, Microsoft, Cisco, and more
Check out the latest updates to the Vyopta platform for Zoom users today.