Zoom and NVIDIA have announced a momentous partnership, whereby integrating NVIDIA’s Nemotron open technologies into Zoom’s federated AI architecture, the companies aim to deliver faster, more innovative, and more cost-efficient AI to organisations.
The collaboration underpins Zoom AI Companion 3.0, a suite of generative capabilities that can intelligently switch between Small Language Models (SLMs) and Large Language Models (LLMs) depending on the task. The mooted result is faster responses for routine tasks, and deeper reasoning for complex queries, all while managing costs and latency.
X.D. Huang, CTO at Zoom, commented:
“With the help of NVIDIA Nemotron open technologies, we’re accelerating the development of our enterprise retrieval-augmented generation (RAG) capabilities. This partnership allows us to deliver powerful, security-focused, and scalable AI experiences to our customers at rapid speed.”
Building a Smarter AI Fabric With NVIDIA and Zoom
At the heart of this partnership lies an architectural evolution. Zoom’s new hybrid model includes a 49-billion-parameter LLM built using NVIDIA NeMo tools. This enables the platform to dynamically route requests across multiple models, whether for transcription, translation, summarisation, or multi-step reasoning.
This federated approach allows Zoom’s AI Companion to leverage the most efficient model for each task, aiming to strike a balance between accuracy, speed, and cost. By leveraging NVIDIA’s GPU infrastructure and AI software stack, Zoom claims it can enhance decision-making, expedite the deployment of AI features, and reduce operational costs.
For IT leaders, this development underscores the prevailing trend toward AI orchestration, where intelligence is no longer confined to a single model or platform, but is distributed and adaptive across ecosystems.
“The integration of NVIDIA Nemotron into Zoom AI Companion allows enterprises like NVIDIA to experience a private, powerful, and personalised work environment for enhanced productivity,” added Kari Briski, VP of Generative AI Software at NVIDIA.
Compatibility is central to the appeal. Zoom AI Companion is being optimised to interoperate with Microsoft 365, Teams, Google Workspace, Slack, Salesforce, and ServiceNow. This aims to reduce friction for hybrid environments, a persistent challenge for global IT teams.
Responsible Innovation in the AI Age
Zoom is naturally highlighting that its AI ambitions are rooted in trust and governance. The company has reaffirmed that it does not use customer content, in any form, such as audio, video, chat, or screen shares, to train its own or third-party AI models.
This commitment obviously matters. As businesses in the finance, healthcare, and government sectors explore generative AI, the line between productivity gains and compliance risks becomes increasingly blurred. Zoom’s decision to blend open and proprietary models reflects an effort to deliver transparency and control without stifling innovation.
The use of NVIDIA Nemotron reasoning models could help AI Companion manage multi-step workflows and automate repetitive processes, bringing greater intelligence to meetings, chats, and documents, but within well-defined governance boundaries.
Key Takeaways Around Zoom, NVIDIA and AI
If last year was about proving the potential of Gen AI, this year is about governing it.
The partnership between Zoom and NVIDIA arguably illustrates a case study in how major vendors are rearchitecting collaboration for a multi-model world. For CIOs, CTOs, and digital transformation leaders, the takeaway is clear that they won’t build the future on a single large model, but on the ability to blend intelligence responsibly and at scale.
Zoom and Oracle’s New Partnership
Zoom has also strengthened its ties with Oracle, announcing a partnership that will enable Zoom CX to run on Oracle Cloud Infrastructure (OCI). The alliance gives Zoom both the scalability of Oracle’s global cloud footprint and access to its extensive enterprise customer base.
The collaboration builds on earlier moves. Oracle itself uses Zoom Contact Center for its global customer service operations, and OCI already powers Zoom AI Companion in Saudi Arabia. Now, by integrating Zoom Contact Center on OCI with Oracle’s suite of enterprise applications, the two firms aim to create a more connected ecosystem, one that unifies customer interactions, employee workflows, and business data into a single, intelligent system.
