In this episode of UC Today, host Kristian McCann sits down with Tim Stahl, VP and Head of Employee Experience at Rightpoint, to explore how the employee experience function is maturing from a “feel-good” metric into a measurable business driver.
Employee experience isn’t just about engagement anymore; Stahl explains how companies in 2026 can reinvent EX as a measurable advantage by balancing efficiency, humanity, and technology.
Key takeaways from the conversation:
- Why ROI and employee lifetime value are the new measures of engagement success.
- How AI is transforming day-to-day work—removing friction while amplifying creativity and collaboration.
- What shared ownership of EX looks like across HR, IT, and operations.
- The risks of “performative adoption” and how transparency builds trust during change.
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