Even in a world transformed by social media, instant messaging and video conferencing, the traditional phone maintains its place at the centre of communications.
However, the phone system as we know it today is very different to the one that we had a decade ago. Today's business phones aren't just lumps of plastic with buttons and displays; they're intelligent business assistants, designed to enhance performance at work.
Whether it's a softphone that you download onto your mobile to give you complete freedom as a remote worker, or a desk phone, voice communications are changing. The rise of mobility, the impending possibilities of 5G and countless other factors are all altering the way that we connect daily. Many of these transformations start with the phone system.
Are Phones at the Heart of Digital Transformation?
Today's companies have more decisions to make than ever before when implementing a new phone system. It's not just about how many extensions you need. You'll have to decide whether you want softphones or desk phones? Do you want your devices to be mobile, or fixed in place? Perhaps most importantly, how intelligent do you need your phone systems to be?
Most forward-thinking companies are moving beyond the era of installing phone systems that are little more than a dusty device on the end of a desk. Today's business phones are intuitive; they can set up meetings for you automatically, deliver immersive insights into calls, and even connect with your collaboration tools.