Spoke recently announced that their workplace request management tool is now available to the public, with the option for a thirty-day free trial. This unique workflow management system was designed on the premise that business software can be fun and lightweight. Spoke makes workplace information more accessible for companies with between 50 and 500 users, using things like natural language processing, and simple integration with common business tools.
Designed to offer simplicity from the ground-up, Spoke offers a laser-focus on simplicity, with knowledge management and ticketing services that include everything an internal support team might need.
What Can Spoke Do?
Essentially, Spoke is all about managing work requests in a simple and effective way. With the theme of simplicity in mind, the company built an app that’s convenient for users. With the Spoke system, employees can ask for the support they need within their existing work environments, including places like SMS, email, Slack, and the web.
With Spoke, employees don’t have to wonder where they should look for support, because they have a simple and convenient one-stop solution. The service also makes things more convenient for support teams too, as they can add new information to the knowledge base from a ticket when responding to requests.
Spoke’s Innovative Artificial Intelligence
Spoke also uses artificial intelligence, or “AI” to respond to the questions issued by employees on the behalf of support experts. In many ways, Spoke believes that AI presents a unique opportunity to automate some of the repetitive tasks that can harm productivity in the employee support world.
When someone asks a question of Spoke, the AI looks for the best possible answer in the knowledge base and automatically provides a unique and friendly response. Employees can access useful information immediately, while the people on HR and IT teams spend less time answering the
same repetitive questions. This means that teams within an enterprise have more time to work on keeping their brand running smoothly.
Additionally, Spoke’s AI works in a way that’s unique to other machine-learning platforms which require the accumulation of a batch of training examples to perform better over time. When Spoke doesn’t know the right answer to a question, or it can’t help with a request, it simply assigns a ticket for support to the right team member in the organisation, to keep the workplace running smoothly.
Simplifying the Process of Employee Support
During their time working for Google, the experts behind Spoke discovered that it can be surprisingly difficult for team members to find the answers to the queries they have – particularly when they don’t know who to ask for support. As a result, Spoke was built for employees in need of timely information, and teams that spend too much time answering repetitive questions instead of growing their business.
Spoke’s simple and intuitive design makes the tool accessible to people in a range of different job functions, and it’s available now for a free 30-day trial at www.askspoke.com
