The Sennheiser Presence UC/UC ML is the German multi-national’s latest wireless Bluetooth ear piece headset designed to improve agent efficiency and prove hands free support for users on the go.
As the brands latest offering in its Bluetooth ear piece range, Sennheiser claim the Presence UC/UC ML offers much greater flexibility for the agent and delivers unparalleled, market-leading sound quality to every call – but how much truth is there in these claims?
In order to find out, we’ve decided to review the product and test how well it lives up to Sennheiser’s sterling reputation as one of the world’s leading producers of high quality audio equipment.
How does it look?
Subtle in size yet exquisitely designed, the black/silver coloured headset is built to sit comfortably on the ear to allow agents to engage in business conversations without the hindrance of wires or headbands. Easily transportable and comes with its own carry case (not included with Business model) that fits easily into the pocket or briefcase as the agent travels from place to place.
Having said that, it also comes with an attachable headband for those who prefer that extra support and a charging dock that can be used intermittently between calls to ensure the device is always powered and ready to go when you are.
Available in three versions – PRESENCE UC (with carry case), PRESENCE UC ML (with carry case) and PRESENCE Business (without carry case).
https://www.youtube.com/watch?v=6_Psnpi2MSU
What can it do?
All three versions offer innovative Speakfocus technology that works to deliver crystal clear sound during every agent’s call regardless how noisy the office environment is around them. Moreover, the Speakfocus technology cuts through loud traffic so agents can enjoy clear conversations whilst driving without needing to loosen their concentration on the road.
Ideal for UC applications, the Presence UC/UC ML offers multi connectivity through for seamless transitions between softphones, smartphones and tablets, effectively combining the in-office headset with a mobile headset.
Another useful feature, especially for those who drive a convertible, it the impressive WindSafe technology that blocks out the noise of strong winds and allows users to continue their business calls without interruption from the elements.
As a tool built to enhance UC experience, the Presence UC/UC ML is fully compatible with leading UC platforms such as Skype for Business, Cisco, Avaya and IBM and functions on a plug and play basis that requires no time-consuming installations.
Tech Specs
- Wearing Style – Earphones
- Frequency response (Microphone) – 150Hz – 6,800 Hz
- Frequency response (Headphones) – 100 Hz – 15,000 KHz
- Microphone – Digital MEMs microphone (3 microphones)
- Sound pressure level (SPL) – Max. 118 dB limited by ActiveGard®
- Weight – 13g
- Charging time – 1h 20min
- Standby time – Up to 14 days
- Technology – Bluetooth v.4.0 / supported profiles: HSP 1.2 + HFP 1.6 + A2DP 1.2
- Range – Up to 25m/82ft
- Battery Spec – Up to 10 hours
- Speaker type – Dynamic, neodymium magnet
What did we like most?
Though there were many things about the Presence UC/UC ML that we liked, we feel that, as a tool built to offer support for UC environments, the multi-connectivity feature that allows agents to easily connect the headpiece to their desktop computers, laptops, smartphones and tablets was especially impressive.
Who is it for?
With its compact, versatile design and noise cancelling features, we feel this device was built especially for users on the go and can adapt to just about any environment it’s used in to provide high quality calling support.
UC Today Opinion
After trying the Presence UC/UC ML out in the field, we feel that it really does live up to the hype that comes with the Sennheiser brand and offers an excellent, versatile solution for users both in the office and out on the road. Great fun to drive with and generally just feels a class above most other Bluetooth ear piece headsets that we’ve seen in the past.
Do you own a Presence UC/UC ML? How do you feel it compares to other headpieces on the market? Are there any features that really impressed or disappointed you? If so, we’d love to hear what you have to say so please feel free to submit your thoughts and opinions to the comments section below.
