The way we communicate has evolved drastically in recent years. We’re now interacting across more channels than ever before — navigating everything from mobile messages to video conferencing. This evolution of the communication stack presents incredible opportunities to businesses.
Access to a wide range of communications tools and platforms enhances business productivity, team collaboration, and data-sharing strategies. However, there is also a downside. Maintaining compliance with industry data management standards is challenging in such a complex landscape.
Smarsh, the global market leader in digital communications capture, is simplifying the path to compliance with an all-in-one platform. The Smarsh Enterprise Platform empowers companies to future-proof their business, maximise the value of their data, and minimise risks.
What is the Smarsh Enterprise Platform?
Smarsh’s enterprise-level solution for communications compliance is a comprehensive solution for improving the agility of surveillance, supervision, and audit teams. It helps companies draw new insights from data while enhancing data protection.
Solutions within the Enterprise Platform span the full lifecycle of communications data, including:
Enterprise Capture
Smarsh Capture solutions support the most in-demand channels, collecting communications data in its native format with conversational context. Social, mobile, email, IM, collaboration, and voice channels are all captured seamlessly. Plus, solutions can be deployed to meet your specific needs, on-premises or in the cloud. There are even APIs for the ingestion and enrichment of various forms of content.
The solution is certified for Microsoft Teams, comes with unified identity management, and even allows you to monitor and protect your content in real-time. Administrators can define policies to flag incoming text and file content and protect data with real-time alerts.
Enterprise Archive
The Smarsh Enterprise Archive is a compliant storage solution designed to adhere to the strictest data retention and immutability standards. It complies with directives from FINRA, IIROC, FCA, GDPR, MiFID II and more. The extensible solution scales as your business grows, with no need to compromise on performance or speed.
Plus, this cloud-native, SEC-validated archive automatically encrypts and monitors your data in transit and at rest. It comes with context-aware storage, intelligent indexing, automated reconciliation, and access to customisable reports — such as a reconciliation dashboard for real-time data insights. You can even connect your ecosystem with dynamic data services and APIs.
Enterprise Warehouse
Sitting at the heart of the Enterprise Platform, the Smarsh Enterprise Warehouse combines petabyte scale and elastic compute, offering companies a centralised location to retain, enrich and analyse communications data. The secure, cloud-native solution features triple-active redundancy, end-to-end encryption, periodic risk assessment, threat modelling, and governance.
Architected for the cloud, the solution is deployable on Amazon Web Services (AWS) and can adapt to suit your business needs. Like the Enterprise Archive, the Warehouse has an open API-based architecture for connecting to other data sources and services. It also features context-aware retention — Data Lifecycle Management — which enables you to reduce data storage costs by up to 50% while retaining data access, and end-to-end insights for business reports.
Enterprise Conduct
Enterprise Conduct is an AI-powered supervision and surveillance system, ready to future-proof business communications. The solution uses regulatory-grade AI/ML to help you identify risk and issues faster —reducing false-positive alerts by up to 95%. It increases supervision agility, with pre-packaged and custom testing scenarios.
Plus, Enterprise Conduct helps businesses to create transparent audit trails, and even manage fluctuations in data volumes and variety, thanks to its incredible scale. With Enterprise Conduct, companies can manage voice and multi-lingual risks, build a compliance strategy with an extensible framework, and unlock the benefits of multi-layered security and encryption. Your existing staff can leverage Scenario Builder to fine-tune scenario models to maintain the firm’s risk profile —without touching or changing the scenario models. Scenario Evaluation enables you to build, test, analyse, and promote the winning scenario into production in minutes to hours instead of weeks to months.
Enterprise Discovery
Built for the demanding legal workflows of modern businesses, Enterprise Discovery is designed to collect, preserve, review, and export electronic communications data, fast. With Smarsh Enterprise Discovery, companies can initiate granular legal holds, export communications data on-demand, and retain all data with its conversational context.
The solution also comes with powerful search and data management tools. Companies can search for critical data with iterative searches, leverage case management capabilities and apply tags and filters to their content, to overcome issues with huge volumes of business data.
“Today, customers are grappling with a tougher competitive environment, escalating off-channel communications and mobile fines, and impending new regulations. They want a complete solution that increases their agility, without the fear of new risks. The Smarsh Enterprise Platform is the only cloud-native solution built for scale, allowing you to accelerate your ability to innovate without waiting months or years to implement new functionality,” said Santosh Shanbhag, Executive Vice President of Product at Smarsh.
The Benefits of the Smarsh Enterprise Platform
Designed to help companies overcome the ever-evolving complexities of maintaining compliance in the communications landscape, the Smarsh Enterprise Platform is a powerful toolkit. This all-in-one solution can even be enhanced with additional services from Smarsh, such as:
- End-to-end capture: The platform natively captures content from the most in-demand communications channels, maintaining conversations in their native format, and preserving contextual insights. The elastic-scale ecosystem offers infinite opportunities for businesses to scale and grow. Plus, there are API solutions for integrating your own data sources.
- Efficiency: The Enterprise Platform isn’t just easy to use; it’s brimming with tools to enhance employee efficiency. The AI and automation tools help to streamline compliance tasks and ensure businesses can surface risk insights quickly. Plus, the search tools ensure finding the right data at the right time is easy.
- Intelligence: Smarsh reduces your risk of false positives and boosts your chances of accurately identifying new risks with regulatory-grade AI/ML technology. This intelligent tech can also help to reduce the time spent on data reviews by 50%, freeing your team up to work on other projects.
- Scalability: Smarsh’s ecosystem can scale to suit the needs of any business, thanks to cloud-native infrastructure, extensible API solutions, and multi-layer security. The agile solution scales with your data, preserving exceptional encryption, data access control, and transparent audit trails.
- Service orientation: The Smarsh team is on-hand to support companies throughout their Enterprise Platform journey. The organisation offers a range of value-added services, from implementation and onboarding to webinar training and tailored training services. Plus, you gain access to a dedicated technical account manager.
“The Enterprise Platform provides your compliance team with insights to mitigate true risk, eliminates manual processes, and enables you to do more with less. The result is improved agility to respond to regulatory changes, protect the company from reputational harm – and gain competitive advantage,” said Shanbhag.
The Smarsh Enterprise Platform Review: Verdict
As the communications landscape continues to evolve, companies will continue to face problems with data management, retention, capture, and analysis. Leveraging disconnected tools for all your communication channels simply leads to more issues with data silos and security.
However, the Smarsh Enterprise Platform helps to reduce the complexity of remaining compliant in this evolving landscape. The all-in-one solution helps businesses of all sizes to improve their agility, enhance compliance, and mitigate risks – with infinite scalability.
