Latest Artificial Intelligence News

Unified Communications & Collaboration

AI’s Infrastructure Boom: Why Black Box Sees AI Driving Massive IT Expansion

Unified Communications & Collaboration

Speechmatics Unveil Speaker Diarization to Improve Meetings’ AI

Unified Communications & Collaboration

Big UC News From Amazon, Zoom, Avaya, and RingCentral

Unified Communications & Collaboration

RingCentral Promotes Kira Makagon To President, COO, To Drive Innovation

Unified Communications & Collaboration

RingCentral Launches AI Receptionist to Transform Business Call Handling

Unified Communications & Collaboration

Amazon Reportedly Adopts Zoom for Meetings in Key Win for Collaboration Business

Unified Communications & Collaboration

Zoom Releases Workflow Automation To Elevate Enterprise Productivity

Unified Communications & Collaboration

Cloud Work RingCX: RingCentral and BT Launch CCaaS Solution with AI and Omnichannel Support

Unified Communications & Collaboration

GoTo Expands UCaaS Support Features with AI-Powered Issue Resolution for LogMeIn Resolve

Security, Compliance & Risk

Why Compliance is Key for Agentic AI Adoption – 8×8 Contact Centre VP Discusses

Devices & Workspace Tech​

IT Leadership: How AV Can Foster Creative Environments In Higher Ed

Unified Communications & Collaboration

AI in UC: How Sangoma’s Smart IVR is Reshaping Patient Calls

Event News

Cavell’s London Summit is Back with a CX Twist

Unified Communications & Collaboration

Mercalis’s Migration: What Webex Brought a Life Sciences Contact Centre

Unified Communications & Collaboration

Unlocking Slack’s Potential: Underrated Features to Boost Collaboration in 2025

Devices & Workspace Tech​

Yealink’s ISE Tech Talk: Edge AI, MTR, and Everything in Between