Latest CCaaS News

Unified Communications & Collaboration

Webex to Get Windfalls of AI Enhancements as Part of Cisco’s Agentic AI Vision

Unified Communications & Collaboration

Enterprise Connect 2025: Mitel Releases CX Platform Despite Chapter 11 Woes

Unified Communications & Collaboration

Enterprise Connect 2025 – Event News, Updates & Announcements

Unified Communications & Collaboration

NICE Migrate Interpreter Company to Cloud to Speed Up Its CCaaS with CXone Mpower

Unified Communications & Collaboration

Setting the Record Straight on Avaya

Security, Compliance & Risk

RingCentral Partners with PCI Pal to Enhance Payment Security for its Platform

Unified Communications & Collaboration

Mitel Confirms Chapter 11 Bankruptcy Plan To ‘Optimise Capital Structure’

Unified Communications & Collaboration

The Ultimate RingCentral Guide: Features, Pricing, and More

Employee Engagement & Recognition

Salesforce To Empower Employee Experience with AgentExchange Agentic AI

Unified Communications & Collaboration

Mitel Reportedly Preparing To File For Chapter 11 Bankruptcy

Unified Communications & Collaboration

Cox Business Launches New UC Solutions Underpinned by RingCentral Capabilities

Unified Communications & Collaboration

Webex Announce Contact Center Integration to Epic for Enhanced Patient Experience

Unified Communications & Collaboration

Will AI Takeover CCaaS? Examining NICE CXone Mpower Autopilot Statistics

Unified Communications & Collaboration

Big UC News From Zoom, Google, 8×8, CallCabinet and Trello

Security, Compliance & Risk

BroadSource’s SecurePII Kills the Risk, Keeps the Flow

Unified Communications & Collaboration

Ex-Avaya CEO Jim Chirico Makes His Comeback