Latest CCaaS News

Unified Communications & Collaboration

Avaya to Close Flagship Office in Middle East

Event News

Why Cavell is Bringing its Renowned Summit to APAC in 2025

Unified Communications & Collaboration

Agents and Assistants: Webex Gets AI Boost for Contact Centres

Unified Communications & Collaboration

Avaya to ‘Significantly’ Cut UK Staffing – How Will It Affect Its UC Services?

Devices & Workspace Tech​

Big UC News From ISE 2025, CallTower, Five9, Google, and TeamViewer

Security, Compliance & Risk

NICE Survey Shows Why AI in Contact Centres Becoming a Necessity

Unified Communications & Collaboration

Actualising Agentic AI: Insights from RingCentral’s VP of Product Marketing

Unified Communications & Collaboration

CallTower and Five9 Partner to Unify CCaaS and UCaaS Solutions for Customers

Unified Communications & Collaboration

Big UC News From Microsoft, Intermedia and DeepSeek

Unified Communications & Collaboration

Intermedia Unveils ‘Industry First’ Integrated UC, CX Solution For Microsoft Teams

Unified Communications & Collaboration

Webex Expands Presence and Capabilities with New South Africa PoP

Unified Communications & Collaboration

How Webex Helps Mersey Care NHS Manage the Growing Mental Health Crisis

Unified Communications & Collaboration

Salesforce CEO Continues AI Feud With Microsoft, Calls Copilot ‘Repackaged ChatGPT’

Unified Communications & Collaboration

Higher Care Through Lower Wait Times: How RingCentral’s RingCX Transformed a UK Health Provider

Unified Communications & Collaboration

Zoom, Alvaria Partner To Boost Contact Centre CX And Compliance

Security, Compliance & Risk

RingCentral Goes Down – Is It Time to Rethink Your Continuity Strategy?