Home → CCaaS
Collaboration
Salesforce Announces Slack Sales Elevate with AI-Powered Features
8×8 Launches UCaaS and CCaaS Enhancements, Expands into South Korea
How to Make Microsoft Teams Work with Your Contact Center
RingCentral to Double India Headcount Over Next Year
Unified Communications
Machine Customers: The Intersection of IoT and Contact Centres
Unlocking the Critical Aspects of Quality Assurance and Customisable Call Scoring Tools
Solgari is the First Application to Live Within Teams
5 Reasons to Implement AI into Contact Centre and Business Apps
Theta Lake Boosts Zoom Contact Centre’s Security
8×8 Announces New Technology Partner Ecosystem to Transform CX
CallTower Launches Teams-Integrated Contact Centre Solgari
SignalWire Launches ‘First No-Code’ CPaaS AI Agent
How Avaya Left its Bankruptcy Behind for a ‘Bed of Roses’
Big UC News from Zoom, Microsoft, RingCentral and Alcatel-Lucent Enterprise
CPaaS
Teleperformance Leverages New Microsoft Partnership to Launch TP GenAI
Why it Pays to Place High Value on Agent User Experience
