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Event News
The Top Contact Center and UCaaS Events to Attend in 2025 (Q2 Edition)
CCaaS
Miarec’s RingCentral Integration Brings New Auto QA Solutions to Contact Centre Users
Why Cavell is Bringing its Renowned Summit to APAC in 2025
Agents and Assistants: Webex Gets AI Boost for Contact Centres
Unified Communications
Avaya to ‘Significantly’ Cut UK Staffing – How Will It Affect Its UC Services?
Meeting Rooms and Devices
Big UC News From ISE 2025, CallTower, Five9, Google, and TeamViewer
NICE Survey Shows Why AI in Contact Centres Becoming a Necessity
Actualising Agentic AI: Insights from RingCentral’s VP of Product Marketing
CallTower and Five9 Partner to Unify CCaaS and UCaaS Solutions for Customers
Collaboration
Big UC News From Microsoft, Intermedia and DeepSeek
Intermedia Unveils ‘Industry First’ Integrated UC, CX Solution For Microsoft Teams
Webex Expands Presence and Capabilities with New South Africa PoP
How Webex Helps Mersey Care NHS Manage the Growing Mental Health Crisis
Salesforce CEO Continues AI Feud With Microsoft, Calls Copilot ‘Repackaged ChatGPT’
Higher Care Through Lower Wait Times: How RingCentral’s RingCX Transformed a UK Health Provider
Zoom, Alvaria Partner To Boost Contact Centre CX And Compliance
