Latest Customer Experience News

Unified Communications & Collaboration

Adding in-App Communications to Your Contact Centre Omnichannel Mix

Unified Communications & Collaboration

8×8 Selected by University of Worcester to Streamline Student Onboarding

Unified Communications & Collaboration

Anywhere for iPECS: a Mobile-First UC Solution

Unified Communications & Collaboration

Flexibility Is Power. Real-Time Switching Solutions in 2023 

Unified Communications & Collaboration

Contact Centers with PBX Systems Face Challenges in 2023

Unified Communications & Collaboration

Business SMS – Life At 160 Characters Per Message  

Unified Communications & Collaboration

GoTo Provides Customer Engagement With New Solution

Unified Communications & Collaboration

Tech Redundancies Hit Talkdesk

Unified Communications & Collaboration

Address Evolving Customer Needs Through Cloud Contact Centres

Unified Communications & Collaboration

8×8 Voice for Microsoft Teams Review: Industry-Leading Calling and Contact Centre Capabilities are Now on Teams 

Unified Communications & Collaboration

Salesforce for Microsoft Teams Review: A Gamechanger for Sales Productivity and Customer Meetings

Unified Communications & Collaboration

Landis Contact Centre for Microsoft Teams Review

Unified Communications & Collaboration

Halp for Microsoft Teams Review: Optimise and Automate Ticket Resolution through Conversations

Unified Communications & Collaboration

Yablo for Microsoft Teams Review: A Collaborative Customer Support Inbox for Teams  

Unified Communications & Collaboration

Approved Contact Text App for Microsoft Teams: Start Two-way SMS Conversations from Teams 

Unified Communications & Collaboration

Vtiger CRM for Microsoft Teams Review: Feature-packed for Sales Reps