Latest Customer Experience News

Unified Communications & Collaboration

CPaaS: Why Smart Messaging is Key to Retailers Cashing-in on Customer Preferences

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Intent-based routing now available for Connecsy Agent

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Connections, Cloud and Collaboration Power New Wave of Personalised Interactions in 2023

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Updated Mida C3 brings new integrations and smoother UX

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Connecsy Cloud Bridges Messaging Platforms to Provide Customers Easy Access

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Tata Communications InstaCC Portfolio Review

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UC Predictions for 2023: Company Consolidation Plus Hybrid Work Focus

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Omnichannel Contact Centre: How to Reduce Costs While Improving the Customer Experience

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Salesforce CTI Increases Agent Success

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iPECS Analytics: The Link Between Customer Experience and UCaaS

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Why Choose a Microsoft Teams Certified UC Solution?

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‘Being Born in the Pandemic Helped us Solve Pain Points’ – Toku CEO

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CPaaS: How ‘Conversational Banking’ Can Help Financial Services Cash-In on Digital Acceleration

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Buzzeasy underlines its credibility with Microsoft contact centre certification

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The Value of Conversational Messaging for Brands

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The ‘How To’ Guide on UC Performance Management & Analytics