Latest Customer Experience News

Unified Communications & Collaboration

Enrico Karsten Takes the Helm at Anywhere365  

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‘WhatsApp’s Policy Changes Benefit Businesses and Customers’ – imimobile (now part of Webex) 

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What is Microsoft Customer Experience Platform?

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Omnichannel Added to the Deltapath Contact Center Solution

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10DLC: The Newest Number Type for Business Text Messaging 

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Plan.com Adds Second Mobile Network for Customers  

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14 Cisco Webex Integration Apps for Meetings and Messaging

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SaaS: Top Tips to Take Customer Experience to New Heights

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Zoom Launches Ventures Investment Arm

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All the Teams News from Microsoft Build 2022

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Zoom sees Enterprise Boom

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Cisco’s Collaboration Sales Dip Again

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Making Omnichannel Work for the Customer

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Syniverse Sees Consumer Demand Rising for Omnichannel Marketing

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Zoom Makes CX Acquisition

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Mitel Outlines Why One Size Doesn’t Fit All