Latest Customer Experience News

Devices & Workspace Tech​

Michels on Europe’s Blackout, On-Prem AI, Neat & Google Meet & Avaya’s Infinity

Unified Communications TV

RingCentral Earnings Call Delivers Strong Results as RingCX and AI Receptionist Push 1,000 Seats

Unified Communications & Collaboration

Big UC News From Microsoft, Salesforce, RingCentral and Asana

Service Management & Connectivity

The Future Is Multimodal: How AI Is Redefining Business Conversations

Unified Communications TV

RingCentral Brings CCaaS Strengths to Salesforce Service Cloud Voice with RingCX Integration

Unified Communications TV

8×8 Boosts CX Platform With New Features Focusing on Customer and Employee Engagement

Unified Communications TV

Tollring and Martello Partner: End-to-End Insights for Teams Now on Offer

Unified Communications & Collaboration

Avaya Launch Avaya Infinity Platform – Infusing AI and Orchestration into Contact Centers

Unified Communications & Collaboration

Enreach Expand AI Offering with AI-Assistant Shomi

Unified Communications & Collaboration

Microsoft Teams Launches ‘Unify’ Integration Model

Unified Communications & Collaboration

Telecom StarHub Scores Cisco Certifications to Signal Strengthened Enterprise Support

Unified Communications & Collaboration

Michels on Zoom’s Agentic AI Story, Slido, Attacking Avaya’s Base & RCS

Unified Communications & Collaboration

Making the Right Microsoft Teams Contact Center Decision

Unified Communications & Collaboration

Intermedia Upgrades Contact Center With AI Agent Superpowers to Boost CX

Security, Compliance & Risk

RingCental Partnership Gives Cox Business New Means to Target Gaming Sector

Unified Communications & Collaboration

CentrePal Makes Microsoft Teams Contact Center Solution More Secure with ISO 27001 Certification