In this interview with Dave Michels of TalkingPointz, David Dungay seeks to delve into the latest TalkingPointz Insider Report. From the personal — being caught in a full-scale power outage in Portugal — to the strategic — why Shopify is mandating AI fluency across its workforce — this discussion dives deep into resilience, innovation, and the inevitable AI-powered future of work. Plus, hear expert takes on AudioCodes’ on-premise AI, Neat’s big Google Meet move, and the long-awaited return of Avaya as an innovation player with Infinity.
What do a European blackout, CCaaS innovation, and AI-first workforces have in common? They’re all signals of seismic shifts across enterprise comms and collaboration. Join David Dungay and Dave Michels as they break down the big stories from April:
✅ Surviving Without Connectivity: Dave’s personal account of Europe’s mass outage — and why resilience is non-negotiable for today’s enterprises.
✅ AudioCodes Goes Local with AI: On-prem transcription and AI services for regulated industries — why “AI without cloud” matters.
✅ Neat + Google Meet Integration: New partnerships, premium hardware, and a push towards BYOD rooms.
✅ Avaya Infinity is Here: What the rebirth of Avaya means for UC and contact centers — and what questions still remain.
✅ AI Mandates in the Workplace: Shopify’s controversial move to make AI knowledge mandatory — a taste of what’s to come for all of us.
Missed the last episode? In that episode Michels delved into the BIG market movements from March which included Zoom’s Agentic AI story, his thoughts on Slido, Teknowledge’s targeting of the Avaya base and how RCS is finally having an impact on the business world.
