Tata Communications Global Network: Is Network Fabric Ready for AI Service Management?
Is the Tata Communications Global Network and Network Fabric ready for service management in the age of AI?
Rebekah Carter · 7 Aug 2026
Cloudflare Wants to Be Your Service Assurance Control Plane
Cloudflare wants to be the service assurance control plane. Here's why Cloudflare Connectivity Cloud is worth considering.
Rebekah Carter · 1 Aug 2026
Amazon Files for 5,105 Satellites to Keep Frontline Workers' Phones Connected Beyond Cell Coverage
What Amazon's 5,105-satellite FCC filing for direct-to-device connectivity means for businesses still locked into Starlink as their only LEO option
Marcus Law · 28 Jul 2026
BT and Ivanti Launch Telco-First Remote eSIM Installation for Managed Android Devices
BT Business and Ivanti have launched a telco-first way to remotely install and activate eSIMs on managed Android devices at scale
Marcus Law · 3 Jul 2026
Is Your Resilience Strategy Just Adding Backup Systems Without Reducing Real Risk?
Discover why adding backup systems increases enterprise redundancy risk. Learn how to build a modern IT resilience design.
Sean Nolan · 24 Jun 2026
Why Is Your UC Reliability Only as Strong as the Weakest Network You Don’t Own?
Discover how third-party network visibility and a UC observability strategy reduce enterprise connectivity risk and stop the IT blame game.
Sean Nolan · 11 Jun 2026
Your UC Platform Isn't Down: It's Just Performing Badly Enough to Frustrate Everyone
Discover how hidden CX network latency and slow service response time degrade customer experience despite perfect uptime metrics.
Sean Nolan · 3 Jun 2026
Meta’s New Subscriptions Signal a Bigger Shift: The Free AI Era Is Ending Inside Messaging
Meta launches Instagram, Facebook and WhatsApp subscriptions, reshaping how communication, identity and AI capacity get priced.
Alex Cole · 29 May 2026
Gamma Communications: The £1 Billion Battle for Britain's UCaaS Backbone
Three private equity firms are racing to acquire Gamma Communications. Here's what the bids reveal about the future of UK UCaaS infrastructure.
Marcus Law · 20 May 2026
Your UC Stack Isn't Resilient - It's Just Waiting for the Next Failure Chain
Discover why reactive monitoring destroys IT resilience and how proper UC infrastructure management stops cascading outages.
Sean Nolan · 19 May 2026
The PSTN Switch-Off Is Your Productivity Reset: Why Smart Buyers Will Use It to Cut Workflow Friction
Discover why the PSTN switch-off is a productivity reset for smarter, more automated enterprise workflows looking for ROI.
Alex Cole · 6 May 2026
BT Launches 'First Full Suite of Sovereign' Voice, AI and Cloud Solutions in UK: Key Takeaways
BT UK launches the first full sovereign cloud, AI, voice, and connectivity portfolio. Here's what enterprise and UC buyers need to know.
Kieran Devlin · 28 Apr 2026
What Really Causes Delays in Satellite Connectivity Deployments
The advent of Low Earth Orbit (LEO) connectivity options, like Starlink and Amazon Leo, make bringing broadband connectivity to remote locations, or…
Kristian McCann · 21 Apr 2026
How Verizon Is Engineering the World's Most Complex Connectivity Operation at FIFA World Cup 2026
Verizon’s 2026 FIFA World Cup network shows how layered connectivity, visibility, and resilience reduce service risk at scale.
Alex Cole · 16 Apr 2026
Why Network Failures Are Silently Breaking UC Performance
Network failures often cause UC issues. Learn how latency, packet loss, and DEM improve UC reliability with network experience management.
Sean Nolan · 3 Apr 2026
Securing Open Source: Google and Industry Giants Unite to Protect “Internet’s Backbone”
Google and major tech firms are investing $12.5 million to strengthen open‑source security against emerging AI‑driven threats
Kristian McCann · 18 Mar 2026
The Cost Spike Nobody Budgeted For: Why “Do Nothing” PBX Strategies Are Breaking
Legacy PBX “do nothing” strategies are breaking as Openreach copper price hikes, support scarcity, and dual-run UCaaS costs drive an unbudgeted cost spike
Marcus Law · 26 Feb 2026
Why Are Enterprises Merging UC and Contact Centers? The Integration Trend You Can’t Ignore
Comprehensive UC integration improves agent productivity, omnichannel continuity, and customer experience.
Thomas Walker · 17 Feb 2026
The Anatomy of a Perfect Migration With Gamma Edge Migrate: A Blueprint for the Channel
Gamma Edge Migrate helps channel partners cut PSTN switch-off risk with audit, porting, aftercare and Openreach support.
Kieran Devlin · 17 Feb 2026
Cloud UC Resilience: Cloud Degradation is Inevitable, Can You Survive without Panic?
Cloud degradation is inevitable. How you approach Cloud UC resilience determines whether you'll survive the years ahead.
Rebekah Carter · 15 Feb 2026
The 90 Day Playbook for ITSM & Connectivity Adoption Success
A 90-day ITSM adoption plan and connectivity monitoring rollout to improve UC reliability, reduce disruption, and boost employee experience.
Sean Nolan · 15 Feb 2026
Are You Ready For an Infrastructure Upgrade? How to Prepare for ITSM & Connectivity Adoption
Get your UC infrastructure upgrade readiness right with an ITSM implementation checklist, connectivity adoption plan, and ROI advice.
Sean Nolan · 15 Feb 2026
Head-to-Head: The Top Vendors Leading The Service Management & Connectivity Market
Compare ServiceNow vs Atlassian ITSM and Cisco vs Juniper connectivity for UC. A neutral buyer guide on AI, call quality visibility, and fit.
Sean Nolan · 15 Feb 2026
Evaluating ITSM vs Observability Tools for UC: Which One Is Right For You?
Compare ITSM vs observability tools for UC, plus connectivity tool evaluation tips to improve call reliability, support speed, and QoE.
Sean Nolan · 15 Feb 2026
The 5 Verticals Where Service Management & Connectivity Are Having A Big Impact
Explore service management use cases and connectivity platform examples across 5 industries, with real UC productivity wins on display.
Sean Nolan · 15 Feb 2026
The Service Management & Connectivity Market Map: 12 Vendors You Should Know
A market map of the top ITSM vendors, enterprise connectivity vendors, and unified observability vendors for 2026 - with a UC focus.
Sean Nolan · 15 Feb 2026
How Service Management & Connectivity Tools Actually Improve Productivity
Learn how service management and connectivity improves UC performance and productivity through a better digital employee experience.
Sean Nolan · 15 Feb 2026
The Top Service Management & Connectivity Events to Attend in 2026
Here are the top service management events, ITSM, enterprise connectivity, and infrastructure conferences to attend in 2026.
Sean Nolan · 15 Feb 2026
IT Service Management & Workplace Connectivity Trends to Watch in 2026
Presenting the urgent risks that are pushing buyers to consider new tools, and highlighting new innovations that can expand their stack.
Sean Nolan · 15 Feb 2026
The Need-to-Read Industry Reports on Service Management & Connectivity
A curated reading list of 2026 ITSM reports, enterprise connectivity research, and UC reliability reports to support buying committees.
Sean Nolan · 15 Feb 2026
How to Keep UC Reliable: A Buyer’s Guide to Service Management and Connectivity
Check out this Buyer's Guide for IT service management and connectivity - essential ingredients for reliable Unified Communications (UC).
Sean Nolan · 15 Feb 2026
SLAs Are Failing Collaboration Teams: Enter XLAs for Unified Communications
SLAs aren't as reassuring as they once were. Here's why XLAs for unified communications are changing buyer decisions.
Rebekah Carter · 15 Feb 2026
Service Assurance & AIOps: It's Time to Fix the Monitoring Gap in UC
What does service assurance & AIOps really mean in UC and collaboration? Here's how you achieve a minimum viable solution.
Rebekah Carter · 15 Feb 2026
Liberating Legacy Lines: How to Cut POTS Costs and Escape Its Fading Reliability
Cut POTS costs and keep legacy alarms, elevators and desk phones running with Tango Networks’ Tango Extend over VoLTE, SIM and Ethernet. Published on UC Today.
Kristian McCann · 4 Feb 2026
Redundancy Without Waste: The Smarter UCaaS and POTS-Dependent Devices Backup Strategy
Learn how Tango Networks’ Mobile Network as a Service can replace dual UC platforms and POTS lines for cheaper continuity.
Kristian McCann · 28 Jan 2026
The Backbone of Business: Why a Single, Resilient Network Matters
Gamma’s single resilient network reduces outage risk for UCaaS, CCaaS, SIP and broadband, helping channel partners scale.
Kieran Devlin · 26 Jan 2026
Stop Paying Twice: Why Dual UC Licensing Is the Wrong Continuity Strategy
Dual UC licensing can double costs without full resilience. Published on UC Today, see why Microsoft Teams, Cisco Webex and Tango Extend mobile UC may work bett
Kristian McCann · 22 Jan 2026
How Gamma's PhoneLine+ Solves Channel Partners' PSTN Problem For Micro-Businesses
Gamma’s PhoneLine+ helps channel partners solve the PSTN switch-off for micro-businesses with VoIP, IVR, SMS, WhatsApp and eSIM.
Kieran Devlin · 19 Jan 2026
Are Hybrid Teams Failing Because of Communication Gaps? The Hidden Collaboration Problem
Explore strategies for managing hybrid teams, building a hybrid work culture, and improving remote collaboration at scale
Thomas Walker · 15 Jan 2026
One Vendor, One Network, One Solution: The Business Case for Simplification with Gamma
Gamma shows why one vendor, one network and one solution cuts UC, CC and connectivity complexity, risk and overhead.
Kieran Devlin · 12 Jan 2026
ServiceNow Taps Microsoft Legal Chief as AI and Acquisition Drive Intensifies
ServiceNow hires former Microsoft legal chief Hossein Nowbar amid AI-focused acquisitions including Logik.ai and Armis.
Christopher Carey · 6 Jan 2026
The Latest News on Microsoft and Salesforce AI Pricing, Zoom's New Ad Campaign, & 2026 Predictions!
Tune in to UC Big News for insights from experts on AI pricing and predictions for unified communications in 2025.
Kieran Devlin · 23 Dec 2025
From Cost Center to Innovation Hub: Rethinking the Meeting Room
Meeting rooms are supposed to be the heart of collaboration – yet for many organizations, they have become a frustrating ROI nightmare.
Christopher Carey · 4 Dec 2025
Why AV Is Key to Making Your RTO Strategy a Success
RTO only works if office AV removes friction. Published on UC Today, see how Jabra Scheduler and PanaCast 40 improve meeting rooms, BYOD and collaboration.
Kristian McCann · 3 Dec 2025
Can Unified Communications Actually Improve Employee Engagement ROI?
How to turn employee engagement into measurable ROI
Sophie Wilson · 12 Nov 2025
Deskless Workers Power 80% of the Workforce: So Why Are They Under-Tooled?
Deskless workers make up the majority of the workforce, but most enterprise tools aren’t designed for them, creating inefficiencies and frustration
Kristian McCann · 11 Nov 2025
How GammaUCX Transforms Migration for IT Leaders—and Ends the Number Porting Nightmare
GammaUCX uses self-serve automation to end number porting pain for UCaaS and CCaaS migrations, with Teams, Webex and Genesys.
Kieran Devlin · 29 Oct 2025
What the AWS Outage Tells Leaders About Risk, Resilience and Reality: When the Cloud Collapsed
With AWS's outage, it showed the perils of such major cloud failure. Here’s what IT, security and C-suite leaders must learn.
Kieran Devlin · 28 Oct 2025
Secure by Design: Why Smarter AV Procurement is Key to Strengthening Cybersecurity
Today's AV infrastructure represents a complex network of interconnected devices that integrate deeply with corporate IT environments.
Kristian McCann · 23 Oct 2025
OpenAI Unveils ChatGPT Atlas: The Browser That Thinks for You
OpenAI’s ChatGPT Atlas is a new AI browser with memory, automation, and agent model – changing how IT teams browse, work, and search online.
Christopher Carey · 22 Oct 2025
Why Modern Video Meetings Need AI-Optimized Systems
AI-optimized video meeting systems solve hybrid work challenges by enhancing visibility, audio, and engagement for remote and in-room teams.
Kristian McCann · 21 Oct 2025
From Legacy PBX to AI Voice: Dstny’s Call2Teams Journey
Explore Dstny - UC Today solutions for seamless communication and connectivity in the workplace with advanced telephony integration.
Christopher Carey · 20 Oct 2025
AV in IT: Examining the New Security Challenges
AV in IT raises new security risks: ShureCloud helps IT secure IP cameras, wireless displays and conferencing devices, with visibility and patches.
Kristian McCann · 16 Oct 2025
From Analog to IP: Strategies to Make Your Migration Successful
Learn how to move from PSTN and ISDN to IP with Algo audits, failover, open standards and phased migration.
Kristian McCann · 13 Oct 2025
The UK PSTN Switch-Off: Why an Audit Is Essential for Getting Migrations Right
UK businesses need audit-first PSTN migration to spot hidden dependencies in alarms, door entry, payment terminals and SIP IP systems. Published on UC Today.
Kristian McCann · 2 Oct 2025
Why IT Leaders Are Prioritising UC-Integrated Mobile Telephony
UC-integrated mobile telephony with Tango Extend and eSIM helps IT control mobile costs, compliance and Microsoft Teams or Cisco Webex.
Kristian McCann · 1 Oct 2025
Multi-UCaaS is a Minefield. Here’s How Channel Partners Can Still Win
In 2025, unified communications can often look anything but unified. Customers are split across Microsoft Teams, Zoom, Cisco Webex and more, creating…
Kieran Devlin · 15 Sept 2025
How Call2Teams is Revolutionizing Microsoft Teams Voice Integration
See how Call2Teams revolutionizes Microsoft Teams voice integration with zero-touch onboarding, UC flexibility, and white-label delivery.
Christopher Carey · 3 Sept 2025
Fast-Track Teams Calling: How Dstny’s Call2Teams is Simplifying Voice Integration for Service Providers
Discover how Dstny's Call2Teams simplifies Teams voice integration for service providers with faster onboarding and scalable direct routing.
Christopher Carey · 29 Aug 2025