In this episode of UC Today, host Kristian McCann sits down with Attila Torok, Chief Information Security Officer at GoTo, to explore how the unified communications landscape is evolving under growing cyber and AI threats. As organizations consolidate their collaboration tools, they’ve also expanded their attack surfaces—and the rules of defense have changed. Attila shares a front-row perspective on how AI is shaping both sides of the cyber battlefield and why future-ready UCaaS must be secure by design.
From deepfake voice scams to AI “washing” by vendors, the UCaaS security landscape has never been more complex, and Torok explains what leaders must prioritize to safeguard their communications environments today.
Key takeaways include:
- AI as a double-edged sword: How it fuels both smarter defenses and scalable social engineering attacks.
- Identity as the new perimeter: Why attackers target accounts, not infrastructure—and how to detect “abnormal” identity behaviors.
- Security by design: Embedding zero trust, encryption, and least-privilege principles from day one.
- Vetting AI vendors: How to separate genuine innovation from “AI washing” and integrate risk-aware third-party assessments.
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