Reporting Requirements in Contact Centers – What You Need to Know

UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving.

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Published: December 23, 2024

Susie Harrison

UC Today’s Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving.

In this session we cover:

  • how Kakapo’s Vision 360 offer is tackling customer pain points following the loss of ECCR
  • the most popular or important call metrics, and how they are changing
CommunicationProductivityReportingWorkplace Management

Brands mentioned in this article.

Kakapo Systems
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