In this episode of the Big UC News Show, host David Dungay is joined by co-host Kieran Devlin and a panel of industry thought leaders: Melody Brue, Blair Pleasant, Dom Black, and Zeus Kerravala.
Together, they unpack the implications of Microsoft’s latest Work Trend Index, which imagines a future built on AI-powered “agentic” organizations. They also delve into IDC’s report showing Microsoft’s UC&C dominance and dissect what Avaya’s new Infinity platform means for enterprise communications. If you’re looking to understand where the future of collaboration tech is headed, this episode is essential viewing.
The UC space is shifting fast — and this panel of analysts and experts is here to make sense of it all. From Microsoft’s vision of “agent bosses” and AI-first organizations to IDC’s latest market share data and Avaya’s next-gen platform, this is a deep dive into the trends shaping tomorrow’s workplace.
Key discussion points:
- Microsoft’s Work Trend Index outlines a future of work driven by agentic AI and frontier firms, introducing metrics like the “human-to-agent ratio.”
- AI as a co-worker: Experts debate digital labor as an additive force, the coming org chart shakeups, and the skills gap challenge.
- IDC’s UC&C report reveals Microsoft now represents 45.6% of the market — a dominant position with major implications.
- Avaya’s Infinity platform sparks debate around innovation, integration, and the brand’s next chapter.
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