In this UC Today interview, host Kristian McCann sits down with Goutam Nadella, Chief Strategy Officer at Smarsh, to explore why AI-powered voice compliance becomes truly transformative when unified with other channels.
Nadella breaks down how evolving regulations, cloud-native voice technology, and AI are reshaping compliance strategies for modern enterprises.
Key discussion points:
- Why unified AI voice compliance delivers a 360° view of business risk and opportunity.
- How cloud platforms and APIs are transforming the accessibility and affordability of voice analytics.
- The regulatory shift pushing voice capture to the forefront of compliance strategies.
- How Smarsh’s AI innovation and cloud-native architecture are setting a new industry standard.
Read more:
- Future-Proofing Compliance: Why Your Voice and Text Belong on a Single System
- The Growing Gap: Why Contact Centres Need Voice AI to Stay Compliant
Learn more about Smarsh’s unified communications compliance solutions at smarsh.com.
