8×8 has won a deal that sees its XCaaS platform deployed to 1,500 employees at Hounslow Borough Council.
It means employees in numerous business areas such as healthcare, housing, and employment, will be supported by the platform while having access to 8×8 Voice for Microsoft Teams.
Prior to deploying 8×8 XCaaS, Hounslow Borough Council said it struggled with communications solutions that lacked the capabilities to support the various services it offers, in particular the contact centre.
The local authority, which provides services to more than 270,000 residents, wanted to simplify the systems used by both employees and residents, as well as moving to a cloud-based solution that offered a reliable service.
Mark Lumley, Director for Digital & IT at the London Borough of Hounslow, has explained how 8×8 has improved the lives of employees and residents since it was deployed.
He said: “We chose 8×8 XCaaS because of its single vendor, integrated cloud communications and contact centre platform, and integration with Microsoft Teams.
“While evaluating vendors, 8×8 stood out to us as a trustworthy partner, capable of delivering on our needs.
“Since deploying 8×8, we’ve increased efficiencies within our team and throughout the interactions with our communities, allowing us to fully and quickly serve our community.”
This most recent deployment continues to show 8×8’s growth and success within the UK’s public sector, with 8×8 XCaaS now used across more than one-third of London’s boroughs.
Jamie Snaddon, Managing Director, EMEA at 8×8, Inc., highlighted the company’s work on the platform has meant it can be deployed to councils such as Hounslow to improve the way they work.
He commented: “Our dedication to XCaaS platform innovation has meant that councils like Hounslow are able to unify employee and citizen experiences by eliminating operational silos and speeding information flows, allowing staff to be more agile and responsive to citizens’ needs.
“Additionally, 8×8 XCaaS provides a single integration framework making it easy to extend Microsoft Teams capabilities, allowing employees to continue providing exceptional services to citizens without missing a beat.”
The company is also seeing its other platforms being deployed in the public sector, with the London Borough of Newham recently expanding their 8×8 Contact Centre by more than 90 percent to over 220 CCaaS seats.
Welsh Water has implemented 8×8’s Video Interaction API to provide remote customer support, which according to 8×8, has improved operational efficiency and boosted customer satisfaction.
