8×8 XCaaS Review: The Ultimate All-in-One Platform

CCaaS and UCaaS in one with 8x8

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8x8_XCaaS_Review
Unified CommunicationsUnified Communications Reviews

Published: July 22, 2021

Rebekah Carter - Writer

Rebekah Carter

8×8 XCaaS is changing the game for the communication landscape. 

For years, companies have been searching for a way to align more of their technology stacks across multiple environments. Unified Communications as a Service brings the UC tools today’s businesses need into a central environment. Companies can track conversations, manage calling tools, and collect information. 

CCaaS, or Contact Centre as a Service, takes a similar approach, connecting the various components of the contact center and customer experience into one environment. Individually, both UCaaS and CCaaS have earned a huge amount of attention in recent years, particularly since the pandemic has forced more organisations to move operations into the cloud. 

Imagine what might be possible if you could combine your UCaaS and CCaaS technology in one space too? That’s exactly what 8×8 offers with the XCaaS platform.

8×8 XCaaS Review: Features

The boundaries are blurring in the current landscape, with customer-facing and back-office roles moving closer together. In this space, companies need to find a way of bridging the gap between siloed tools for employees – wherever they might be. 

8×8’s XCaaS offering could be the answer to many of the major challenges faced by digitally transforming companies today. The XCaaS platform is a single space for cloud-native voice, contact centre solutions, meetings, chat, and embeddable communications. Otherwise known as Experience Communications as a Service, the XCaaS platform offers:

  • Business phone- unlimited calling and fax
  • Multilevel auto attendant
  • Call recording
  • Visual voice mail
  • Music on hold
  • Number porting
  • DID numbers
  • Call handling with caller ID, call management, and forwarding
  • Calling analytics
  • Team chat
  • Instant messaging
  • File sharing
  • Team messaging
  • Finetune access
  • Universal messaging
  • Video conferencing
  • HD audio and video
  • Virtual backgrounds
  • Advanced moderation controls
  • End-to-end encryption
  • Conference call in-and-out
  • Cloud recordings
  • Calendar integrations
  • Contact centre
  • ACD
  • IVR
  • Digital omnichannel
  • Predictive dialler
  • Workforce management
  • Quality management
  • Customer surveys
  • Call and screen recording
  • SMS messaging
  • Message synchronization
  • Faxes and MMS
  • Work apps
  • Visual voicemail
  • Analytics
  • Speech and sentiment analysis
  • Real-time custom dashboards
  • Quality analysis and device reporting
  • APIs 
  • Integrations

8×8 XCaaS review: Benefits

As you can see, there are countless features to explore in every aspect of the XCaaS portfolio from 8×8. The end-to-end solution for communication management covers all of your internal and external communications, with access to tools like workplace management, and analytics to make you more productive. What’s more, the cloud-native XCaaS offering is backed by a platform-wide 99.99% uptime guarantee, for peace of mind.

The 8×8 XCaaS platform is unique in its ability to align companies like never before. The features mentioned above are only the beginning of what you can do with 8×8. Some of the major benefits of this platform include:

  • Complete communication tools: Everything you need to manage communication in the workplace is available in one space. You get a business phone environment, team chat, contact centre (with omnichannel support), video and audio-conferencing system, SMS, and analytics environment in one. There’s also support for tons of integrations to leading tools already common among your team members. If you want to build connections, you can also leverage the 8×8 API
  • Global, reliable coverage: 8×8 has a global presence in more than 120 countries, with reliable 99.99% guaranteed uptime and voice quality. You can rest assured that your entire UCaaS and CCaaS system will remain up and running with perfect quality at all times. What’s more, you can administer and analyse your connections centrally, using a single configuration console, and cross-platform insights and analytics
  • Business Insights: As mentioned above, the 8×8 XCaaS environment doesn’t just offer UCaaS and CCaaS technology, it also gives you the tools you need to leverage these solutions more effectively. This means accessing comprehensive end-to-end insights across your entire environment, driven by AI. For extra peace of mind, you also get the benefit of a fully encrypted service, so all of your insights are for your eyes only
  • Open flexibility: The XCaaS offering from 8×8 is completely open and flexible to suit your business needs. You can integrate with the tools in your existing enterprise ecosystem, embedding global communications into platforms like Salesforce or Microsoft Teams. Alternative, use open APIs to customise, and integrate into your existing applications with absolute freedom 
  • Simplicity: Perhaps most importantly, using the XCaaS solution from 8×8 means that you can finally bring all of your communication needs together in one environment, using a cost-effective strategy with only one bill. You don’t have to worry about aligning different tools, and finding ways for your IT team to track everything. 8×8 can give you a comprehensive communication environment with a reduced cost of ownership

Who Needs 8×8 XCaaS?

Widely regarded as one of the most innovative companies in the UCaaS and CCaaS space, 8×8 has delighted scores of companies with its modular and open approach to communication technology. For 9 years in a row, 8×8 has been named a leader in the UCaaS Magic Quadrant for Gartner, and the XCaaS platform helps to demonstrate why.

8×8’s approach to UCaaS and CCaaS simplifies the communication ecosystem for businesses as we move forward into a new age of digital transformation. More than ever before, companies are looking for new opportunities to transition into the cloud and unlock new innovations. With 8×8 XCaaS, businesses of every size can finally bring CCaaS and UCaaS together in one space and use the insights they collect to transform customer experience. 

8×8 XCaaS Verdict

The XCaaS solution from 8×8 is one of the most exciting new innovations in the communication space, ideal for companies who want to access all of their communication technology in the same place. Access to extra support, training, professional services, and assistance with API integrations just makes the technology more appealing. 

If you want to discover the benefits of a combined UCaaS and CCaaS environment, 8×8 XCaaS is the perfect place to start. 

 

 

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