Avaya Introduces New Features for Cloud Office

Avaya Cloud Office now has new capabilities

Avaya Cloud Office New Features
Unified Communications

Published: June 16, 2021

Rebekah Carter - Writer

Rebekah Carter

Avaya and RingCentral, two of the biggest names in cloud communication, recently announced a selection of exciting new capabilities for the Avaya Cloud Office experience by RingCentral. The UCaaS solution now supports a range of Avaya device-specific enhancements for easy migration, as well as additional global and video expansion features.

Avaya Cloud Office is now available within 13 countries, enabling companies all over the world to evolve in the new age of hybrid work. The solution also recently received a Metrigy MeritStar award, ranking it number 2 among all providers in terms of positive customer sentiment. Here’s your guide to some of the latest features you can find in Avaya Cloud Office.

Cloud Communications and Video

Avaya recently updated its “visual voicemail” solution, making it easier to navigate voice messages on the desk phone screen, listen to messages and view transcripts. There’s also the opportunity to perform a number of operations like forward, delete, call back, and more.

Bridged call appearance has also been implemented, which allows a single number to show on multiple phones so that other team members can hold calls, pickup within the group, join calls, and share lines. Delegates can also act as the owner of the line by initiating calls. Other new features include park and page, and group call pickup, which allows any member of the group to be notified when someone receives an incoming call.

From a video perspective, Avaya introduced:

  • Avaya Cloud Office Rooms: This turns any workspace into a conferencing room with the help of an Avaya collaboration unity.
  • Avaya Vantage: A series of smart devices offering always-on video and audio options for the Office, including one-touch access to Alexa and AI tools.
  • USB devices: Avaya offers a range of plug-and-play devices for audio and video conferencing, to help users connect to everything.

Expanding the Avaya Cloud Office Experience

According to Avaya SVP, Dennis Kozak, Avaya is focusing on making it easier for organisations to make the transition to the cloud and help hybrid employees stay connected via any device. The Avaya Cloud Office also introduced a range of new global expansion capabilities such as:

  • EU packages in four license tiers: including Ultimate, Premium, Standard and Essential, for Austria, France, Belgium, Italy, Ireland, Germany, Spain, Portugal, and the Netherland
  • New default data residency: By default, Avaya now stores customer data in-country to comply with data residency requirements
  • Global Office markets: Customers now have the freedom to extend their global reach further than ever, with markets now expanding to forty countries

Avaya Cloud Office has been recognized with multiple awards in the last year and is now ranked one of the Best Business Phone Services for 2021 according to Digital.com. As UCaaS adoption continues to grow rapidly in the new age of remote and hybrid work, these new Avaya features will make Avaya Cloud Office even more compelling to clients.



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