Big News You May Have Missed

News from the last week you may have missed

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UC Today News Round Up
Unified Communications

Published: March 30, 2020

Rebekah Carter - Writer

Rebekah Carter

The world is still facing the shockwaves of the COVID-19 epidemic.

Businesses of all sizes have been forced to evolve and adapt, changing to suit a marketplace that operates almost exclusively online. The virtual world has never been more active.

As human beings try to stay connected in a host of new environments, the collaboration and communication space has never been more critical.

This week, we’re looking at the latest updates you need to be aware of in everything from Microsoft Teams to the latest contact centre solutions for small businesses.

Let’s dive in.

Cisco Webex vs Microsoft Teams vs. Zoom

Meeting room tools from Microsoft Teams to Cisco Webex have gained a lot of steam in recent months. As businesses strive to provide their employees with efficient and productive environments that they can use to work from home, leaders are left asking themselves which tools will deliver the best results.

Rob Scott from UC Today met with Graham Walsh of Crestron, Jonathan George from Adoptt, and Tom Arbuthnot from Modality Systems to discuss the major differences between team collaboration tools in the current landscape. Check out the panel discussion here for their thoughts on everything from usability and accessibility, to the unique features of the video and collaboration offerings on the market today.

Microsoft Teams Hits 44 Million Daily Active Users

Speaking of the growing demand for collaboration tools, Microsoft Teams, perhaps the most popular business collaboration service around, increased its user count to 44 million daily active users this week. When you consider the number of people that have been forced to start working from home as a result of the COVID-19 outbreak, it’s easy to see why Microsoft Teams is gaining so much steam.

In just seven days, Microsoft’s Teams collaboration application gained an additional 12 million users, all logging on in an attempt to remain productive from a distance. On top of that, Microsoft is also rolling out a selection of new features, just in time for it’s latest customers.

The Top Contact Centre Options for SMBs

As businesses move more aggressively towards the cloud, it’s time to think not just about your internal communication strategies, but your external stack too. How are you going to make sure that you can continue to deliver the immersive contact centre experiences that your customers expect? Is now the time to unlock the feature-rich capabilities of a CCaaS cloud solution?

In this latest guide, you can explore some of the most exciting features of the most popular cloud contact centre solutions for small businesses. From RingCentral to Talkdesk and the Five9 contact centre, all of these fantastic tools are designed to suit SMB requirements for scalability, agility, and enterprise-grade performance.

What’s Trending in the UC Market 2020?

With so much happening in the world right now, it can be challenging to keep up to date with the latest events in the unified communications industry. However, in a space as dynamic and versatile as UC, if you take your eyes off the prize for just one minute, you might find that the whole landscape has changed by the time you look back.

To help communications experts, partners, and buyers keep track of the space, Rob Scott put together a quick video offering a helicopter view of some of the biggest trends in the industry. Here you can learn about the movers and shakers in everything from UCaaS and teams tools to CPaaS, VCaaS, CCaaS, and more. You’ll even walk away with an insight on what’s coming next from the industry.

Microsoft Cortana and Teams Updates 2020

Microsoft isn’t letting anything slow it down this week. Despite general uncertainty and confusion in the marketplace, Microsoft is taking full advantage of the growing demand for collaboration, with the introduction of new features and capabilities for millions of active users.

The Microsoft team recently announced updates to Cortana, including solutions that allow businesses to start charts, send files, and more with Cortana AI assistance. Additionally, Teams has also introduced the concept of “Surface Earbuds” which are set to ship later this year. Here’s your guide to all the latest updates.

What was your top story from the last week? Is it something we mentioned above? Join the conversation with us on social media or leave a comment below!

 

 

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