In this UC Today interview, host Kieran Devlin speaks with John Christian, Vice President of Marketing at Akixi, about the urgent CX demands reshaping the telecom and IT landscape—and how Akixi is helping service providers meet them.
With a rich background at Metaswitch and Microsoft, John offers a frontline view of how Teams Phone migrations are creating massive expectations around insights and experience. Tune in to learn how Akixi’s packaged analytics, CRM integrations, and call recording tools help service providers not just survive—but lead—in this evolving space. As businesses shift from legacy platforms to cloud-first solutions like Microsoft Teams Phone, delivering exceptional customer experience is now mission-critical.
In this exclusive UC Today session, Akixi’s John Christian breaks down the new expectations placed on service providers—and how Akixi is equipping them to thrive. Key takeaways include:
- Why CX has become a board-level concern—and how service providers must evolve to meet it
- The shift from infrastructure provider to digital transformation expert in the Teams ecosystem
- How Akixi packages analytics, CRM integration, and call recording for scalable, channel-first delivery
- Why offering CX outcomes—not just call control—gives service providers a competitive edge
From enabling vertical market specializations to driving new revenue and retention opportunities, Akixi is helping service providers turn Microsoft Teams into a differentiating CX solution.
Next Steps: Discover how Akixi’s solutions can enhance your Microsoft Teams offering here.
