BroadSoft has been expanding their impact on the market recently with plenty of new updates and enhancements to look forward to following their “BroadSoft Connections” conference. As a market-share leader in cloud business software, BroadSoft has already shown the industry how well they understand the needs of businesses around the world. Now, the new mobile UC-One features for the BroadSoft Hospitality solution will give hotels the chance to communicate in real-time with their guests, for exceptional customer experience (CX).
In a world that’s becoming ever-more obsessed with digital transformation and customer experience, the latest offering from BroadSoft is yet another example of how the brand plans to help the hospitality vertical improve client satisfaction. The hotel staff at the front desk will now be able to jump onto their UC-One mobile platform to respond to guest requests instantly. That means that hospitality experts can deliver a greater guest experience while reducing costs too by getting rid of outdated and less flexible technology.
Introducing BroadSoft Hospitality (Available in 40 countries)
According to the Director of Hospitality and Engineering at BroadSoft, Ron Grau, customer satisfaction will always be a key concern to the industry. Particularly in the new age of guest empowerment, the hospitality sector needs to discover ways that they can provide their clients with differentiated, and improved experiences, using the latest collaboration and communication tools.
Though the BroadSoft Hospitality solution is still in its early stages, it’s already been deployed across 40 countries, in more than 1,500 hotels. With the UC-One service, hospitality staff, event attendees, and guests can enjoy more advanced communication solutions, ranging all the way from voicemail and wakeup calls, to flexible billing and accounting.
In the past, the majority of the CX requirements in hotel environments have been managed through hospitality feature portals and property management systems. However, these tech options are historically static, keeping valuable employees tethered to their desk when they’d be better off moving around a hotel environment. With the UC-One Hospitality option, staff can explore the property at their leisure, while freely accessing critical services for guest management.
A Part of the BroadSoft Business Puzzle
The BroadSoft Hospitality UC-One service is only one component of the overall “BroadSoft Business” series that has been receiving significant upgrades and improvement in recent weeks. Numerous announcements from BroadSoft Connections have confirmed updates to everything from UC-One, to CC-One, and even the Team-One workflow application.
Ultimately, the BroadSoft Business Suite is a fully-integrated, and easy-to-access portfolio of products for enterprises and companies from a range of industries. Complete with PBX solutions, contact centre applications, and strategies for team collaboration, it will be interesting to see how the BroadSoft Business model evolves in the future, with the upcoming acquisition from Cisco on the cards, alongside an ever-changing market environment.
