What is CCaaS?
Contact Centre as a Service (CCaaS) is a cloud-based solution that allows your business to utilise cutting-edge contact centre software from an offsite location that can be accessed around the clock over the Internet.
Due to the efficiency of the cloud, many contact centres are now choosing to migrate to cloud services while, according to this 2015 Gartner Study, the number of businesses that continue to use traditional on-site systems are in steady decline.
With this in mind, CCaaS is the perfect solution for any busy, growing contact centre that requires a secure and flexible service that can adequately meet the various fluctuating demands that occur on a daily basis.
CCaaS Vendors
Here’s a list of internationally recognised vendors in alphabetical order.
- 8×8
- Amazon
- Aspect
- Avaya
- BroadSoft (now part of Cisco)
- Cisco
- Enghouse Interactive
- Five9
- Genesys
- NICE
- Mitel
- NewVoiceMedia (now part of Vonage)
- RingCentral
- West
