Alcatel-Lucent Enterprise has launched its ‘360 Partner Experience’ business relationship management platform to support 3,400 partners worldwide.
The 360 Partner Experience (360PX) has been designed to offer customised partner journeys for each organisation and increase their productivity and growth on ALE’s end-to-end (E2E) portfolio, which encompasses CCaaS, communications, and network over cloud, hybrid, or on-premise.
ALE has said it will assist companies in their transition to “as a service” (XaaS) and subscription-based solutions, while also supporting their capital expenditures (Capex).
Claudio Soland, SVP of Alliances and Global partner programme at ALE, said:
“Our 360 Partner Experience programme allows our partners, existing and new, to do both Capex and XaaS business with Alcatel-Lucent Enterprise within a single framework.
“The enhanced support will help them flourish, especially for those transitioning to a subscription model.
“In addition, the collaborative ecosystem we are promoting will benefit all our partners around the world.”
As well as supporting its current partners, Avaya is also seeking to gain new business partners, especially those with a vertical focus.
360PX includes a critical innovation called the “à la carte” accreditation framework that helps partners who are looking to specialise in sales or services for XaaS, Capex, and verticals, such as education, healthcare, transportation, energy, utilities, and government.
As a result, ALE believes that 360PX delivers the flexibility for partners to utilise it according to their strengths, whether they are experts in sales, services, or both.
By joining ALE’s partner network, partners can access solutions not only from ALE, but the entire network of partners can connect with one another and share their technologies.
According to ALE, a business relationship management platform improves collaboration between ALE and its partners, which increases strategic planning and effective execution, resulting in greater mutual success.
Rukmini Glanard, Executive Vice President, Global Sales, Services & Marketing at Alcatel-Lucent Enterprise, adds: “Today, customers are asking for more complete and complex solutions, which requires the combined skills of diverse experts.
“By facilitating this, the 360PX partner ecosystem ensures that end-users receive optimal solutions with best-in-class service, as they migrate to increasingly integrated platforms.”
ALE offers networking, communications, and cloud solutions with customised services for each client, catering to cloud, hybrid, and on-premise business models. All of its solutions have built-in security, which it discussed with UC Today in December 2022, and a limited impact on the environment.
Formed over 100 years ago, ALE describes itself as a “trusted advisor” to over one million customers around the world.
UC Today’s David Dungay spoke to two execs at ALE, alongside an industry analyst, to discuss challenges in IT management, including the Network obstacles for IT teams relating to digital transformation, time lost through inefficient technologies, opting for both UCaaS and CPaaS, and more.
Rainbow Telephony for Microsoft Teams was also reviewed last month by UC Today, concluding that ALE’s customers could greatly increase their user reach by implementing the Teams app, which is made possible through Rainbow. As more and more companies turn to Teams for communication and collaboration, apps like Rainbow mean businesses do not need to change their telephony infrastructure to implement Teams.
