Deloitte Digital becomes premier Global Systems Integrator
Leading innovator in the cloud communications landscape, Twilio, recently announced that Deloitte Digital has joined the innovative Twilio Build program. Deloitte Digital is a Premier Global Systems Integrator for Twilio, and the company joins a powerful collection of systems integrators committed to helping businesses leverage Twilio.
The partner program from Twilio now comes with enhanced go-to-market support, and it has certified partners in Latin America, Europe, Japan, Asia Pacific, and North America. As a Gold Tier Build partner and Global Systems Integrator, Deloitte Digital brings a higher level of Twilio knowledge to the Global 2000 customers served in industries like financial services, consumer, government, life science, public sector, and healthcare.
Deloitte Digital’s Twilio practice will provide access to the full Twilio product suite, which includes the contact centre solution Twilio Flex, as well as Twilio communication platform and API services. This will help clients to update their sales, marketing, and sales strategies. What’s more, Deloitte Digital will support companies in transforming customer engagement.
Twilio and Deloitte are also working together on boosting the ConvergeHEALTH Connect platform, adding engagement capabilities with voice, telephony, video, and text. Supporting critical engagement and care delivery with Twilio’s flexible channels for communication will play an important role in the growth of the healthcare landscape.
According to US head of Deloitte Digital, John Peto, the priority of the company is to help activate transformational business models and processes with the right technology. Communications are essential to effective customer engagement, and a key part of everyday digital transformation. Twilio’s tech is essential here, as every business is searching for ways to differentiate with customer experience.
As part of the expansion to the Twilio Build Partner Program, the company launched Lightning packages – predefined offerings giving customer and partners a more structured delivery plan for in-demand use cases. This includes cloud contact centres, text-based notifications, video, and voice applications, and more. The packages equip certified partners with guidance on a per-project base.
With these lightning packages, resellers get managed launch support, health checks, and extra support to ensure customers are getting the most out of their tools. The Twilio Build system for partners has seen phenomenal growth since it began in 2018. Members can now help companies to design, deploy, and build customized communication solutions on the Twilio platform for users across the globe.
You can check out the Twilio Build program for partners on the Twilio website or learn more about what Deloitte Digital is doing as a global integrator with Deloitte.