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CX Cloud Express Launched by Vonage

Watch a video interview with Alan Masarek, from Vonage, who gives us the latest on their announcements at EC19

UC Today attended Enterprise Connect 2019, potentially the biggest unified communications and collaboration event on the planet, to bring you interviews with all the industry’s biggest names.

Presenter Patrick is joined by Alan Masarek who is the CEO of Vonage.

Alan tells Patrick that they have made two major announcements at Enterprise Connect 2019. Firstly they have developed number programmability for its business customers. Vonage acquired Nexmo, and now using APIs they can allow their enterprise customers to use any phone number and expand its capabilities, Alan explains how.

Secondly Alan reveals that Vonage have launched CX Cloud Express. After acquiring CCaaS platform provider NewVoiceMedia, last year, Vonage have now fully integrated the contact centre offering into Vonage Business Cloud. The offering is targeted at filling a gap in provision for medium size businesses.

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Presenter Patrick Watson and Alan Masarek from Vonage.

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