A recent report from the firm for independent analysis, DMG Consulting LLC has established Content Guru to be ranked as one of the most successful large cloud-based contact centre solutions in Europe. DMG Consulting are well-known for providing consulting and researched-based services that focus on contact centres, back-office operations, unified communications, and analytics. Their study on the 2016-2017 Cloud-Based contact centre marketing report offers an easy overview of the current communications market, as well as some in-depth looks into the functional and technical benefits of ten featured vendor options.
During their evaluation of the world leaders in cloud contact centres, DMG consulting determined that Content Guru – the winner of UK IT Industry Awards both in the year 2015 and 2016, as well as the Queen’s Award in 2016 – offers clients a fantastic collection of solutions for customer engagement. The multi-tenanted “Storm” cloud platform converges the capabilities of a multi-channel cloud centre with solutions for Unified Communications, while incorporating new technologies like WebRTC and AI for numerous practical applications.
The DMG Consulting Report
In their report, DMG Consulting offers a complete overview of technology within the cloud-based contact centre infrastructure, as well as core applications and architecture, and an examination of functionality and features in the solutions offered by various vendors. The report also notes trends present in the current marketplace, and the challenges that companies are facing, while helping decision makers to select the right cloud-based infrastructure vendor for their unique circumstances.
If you have time to go through the full evaluation, you’ll find that DMG Consulting notes that the large majority of infrastructure solution seats sold over the last two years have been replacements in existing premise-based solutions. It also finds that there has been a major refresh in technology within the current market, with numerous companies replacing their old premise-based solutions.
Around a decade ago, a large amount of companies in the communications space were happy to stay with their immobile solutions, but as the industry evolves, enterprises are evolving with it. In an era focused on customer engagement, when enhancements to service solutions are more essential than ever, enterprises need to access a solution of ongoing functionality and features. It’s easy to see why cloud-computing opportunities are consistently coming out on top.
Content Guru Will Continue to Evolve
After being recognised as a world leader in cloud contact centre offerings, Content Guru have no intention of slowing down. In fact, the company plans to continue evolving with new and innovative solutions for the cloud contact centre market.
In an interview, the CEO at Content Guru, Sean Taylor noted that 2016 represented a tipping point for the Cloud Contact Centre marketplace. For the brand, 2016 was their strongest year yet, and it helped them to recognise their ambition of becoming a global provider in cloud engagement. Regarding the award, Taylor commented:
“It’s fantastic to see how we’re performing”, and suggested that the business would be continuing to find unique ways of enhancing its position during 2017 and beyond.
