Following several years of platform development, strategic growth, and operational refinement, Dstny was named Best UCaaS Provider EMEA at the 2025 UC Awards. The recognition reflects the company’s approach to mobile-first, cloud-native communications, partner enablement, and measurable customer outcomes across industries and geographies.
Strategic Context
Dstny had been a finalist in the same category the previous year but fell just short of a win.
Zoe de Cock, Head of Group Marketing, Dstny, said:
“Last year, we fell at the finalist hurdle for this exact same category…[But] instead of giving up we doubled down on our approach using some of our favourite Dstny powered people as the centrepiece to prove exactly why we’re the best provider of UC in EMEA”
The company’s winning submission emphasized measurable client outcomes and operational reliability, demonstrating improvements based on prior feedback.
The UCaaS platform supports voice, video, messaging, contact center CRM integration, and mobility, designed to operate across office-based, hybrid, remote, and deskless workforces – is currently used by over 4 million people across more than 100 countries.
Client Implementation and Operational Impact
Dstny’s award submission highlighted specific client implementations to demonstrate measurable outcomes:
Guylian, a Belgian chocolate manufacturer, consolidated multiple devices and platforms into a single, mobile-accessible system, replacing legacy DECT phones. This standardization simplified device management across locations and improved communication efficiency for employees.
AAE, a fully mobile workforce of 550 employees, eliminated fixed telephony infrastructure while maintaining accessibility and operational efficiency. The deployment demonstrated how mobile-first UCaaS can support workforce flexibility in practice.
DAK, a financial services firm managing over 1,500 calls per week, applied Dstny SMP and Analytics to monitor call patterns and optimize routing. The implementation provided actionable insights that informed operational decisions and enhanced customer service management.
These examples illustrate the platform’s adaptability to diverse technical environments, operational needs, and regulatory contexts, which was a key factor in the UC Awards evaluation.
Platform Architecture and Execution Strategy
Dstny attributes its recognition to the combination of platform design, strategic partnerships, and operational execution. The UCaaS platform is API-first and multi-tenant, supporting integration with on-premises, cloud, and hybrid systems. This architecture allows deployment via partners without extensive infrastructure changes or migrations.
The company’s growth metrics over the last three years also provided quantitative evidence of operational scale:
- Revenue growth of 33%, from €205.6 million to €272.6 million between 2022 and 2024
- Workforce expansion of 33%, from 750 to 1,000 employees
- Doubling of the global partner network from 750 to 1,500 partners
Additionally, the platform supports eSIM-enabled mobile UCaaS deployments in 40 countries, allowing the company to scale operations globally while addressing local regulatory and technical requirements.
Operational Efficiency and Automation
Automation was highlighted as a key feature in the awards submission.
Zero-touch onboarding and AI-enabled workflow integration reduce operational complexity for partners and end users, allowing faster adoption and minimizing deployment errors.
The platform’s design prioritizes scalability and operational consistency, enabling service providers and organizations to implement UCaaS without extensive professional services overhead.
Forward-Looking Considerations
The company plans continued expansion into Gulf markets and North Africa and additional integrations with collaboration platforms such as Microsoft 365, HubSpot, and Shopify.
The strategic focus emphasizes scalable, reliable deployment and consistent operational execution in diverse technical and regulatory contexts.
“As we move forward into 2026, we’re looking to keep this momentum going and focus on delivering the best services possible to our partners across the globe,” added de Cock.
“Whether you’re a service provider, reseller or Dstny-powered business our aim is to continue being a top pick for making hybrid work no matter where you are or what tools you’re using.”
The UC Awards recognition reflects a combination of structured execution, measurable client outcomes, and platform adaptability. Dstny’s approach demonstrated that operational reliability, effective partner enablement, and practical implementation outcomes are central to establishing leadership in the EMEA UCaaS market.
